Adebukola Ajiwokewu

I am an organized, diligent, and hardworking individual who is always willing to improve and continuously 
learn new skills. I am on a mission to gain as many experiences as possible to develop my customer 
relationship and technical skills, whilst progressing steadily into an experienced professional. With great 
attention to detail, excellent communication, and time management skills, I’m capable of working
independently and as part of a team. I’ve always possessed a hands-on proactive approach to work, this 
helps me work efficiently under pressure and thrive in busy environments.

Customer Service Officer – Damp and Mould Repairs
London Borough of Newham
▪ Being the first point of contact and escalation for queries and 
complaints
▪ Dealing with complaints from customers and ensuring issues are 
resolved satisfactorily with clear and written letters or reports to 
provide accurate audit trails of the complaints.
▪ Ensuring customer contact is achieved within set timescales, 
including, taking telephone calls, and responding to emails.
▪ Dealing with day-to-day repair enquiries received and liaising with 
contractors to ensure a timely resolution of issues.
▪ Providing administration backup for the maintenance surveyors 
and repairs manager.
▪ Liaising with other departments, staffs, and outside agencies as 
appropriate
▪ Focusing on continuous improvement using customer feedback 
and to assist with moving towards digital working.
▪ Working in accordance with GDPR policy and attending trainings 
on data protection.
▪ Actively contributing towards the team’s key performance 
indicators and professional standards.
▪ Great decision making, planning and prioritisation skills.
▪ Software used: CRM, MSD, SharePoint, Microsoft Teams, Northgate, Microsoft Word, Excel, Powerpoint and Outlook

2012 Brunel University London
BSc (hons) Business Information Systems 

2005 – 2007 Saint Francis Xavier 6th form College London – 3 A-Levels achieved
In Business, Sociology and Psychology 
2003 – 2005 Kingsdale School London – 11 A- C GCSEs achieved
Including Mathematics Grade C & English Language Grade C