
Adebukola Ajiwokewu
Customer Service / Support
About Adebukola Ajiwokewu :
I am an organized, diligent, and hardworking individual who is always willing to improve and continuously
learn new skills. I am on a mission to gain as many experiences as possible to develop my customer
relationship and technical skills, whilst progressing steadily into an experienced professional. With great
attention to detail, excellent communication, and time management skills, I’m capable of working
independently and as part of a team. I’ve always possessed a hands-on proactive approach to work, this
helps me work efficiently under pressure and thrive in busy environments.
Experience
Customer Service Officer – Damp and Mould Repairs
London Borough of Newham
▪ Being the first point of contact and escalation for queries and
complaints
▪ Dealing with complaints from customers and ensuring issues are
resolved satisfactorily with clear and written letters or reports to
provide accurate audit trails of the complaints.
▪ Ensuring customer contact is achieved within set timescales,
including, taking telephone calls, and responding to emails.
▪ Dealing with day-to-day repair enquiries received and liaising with
contractors to ensure a timely resolution of issues.
▪ Providing administration backup for the maintenance surveyors
and repairs manager.
▪ Liaising with other departments, staffs, and outside agencies as
appropriate
▪ Focusing on continuous improvement using customer feedback
and to assist with moving towards digital working.
▪ Working in accordance with GDPR policy and attending trainings
on data protection.
▪ Actively contributing towards the team’s key performance
indicators and professional standards.
▪ Great decision making, planning and prioritisation skills.
▪ Software used: CRM, MSD, SharePoint, Microsoft Teams, Northgate, Microsoft Word, Excel, Powerpoint and Outlook
Education
2012 Brunel University London
BSc (hons) Business Information Systems
2005 – 2007 Saint Francis Xavier 6th form College London – 3 A-Levels achieved
In Business, Sociology and Psychology
2003 – 2005 Kingsdale School London – 11 A- C GCSEs achieved
Including Mathematics Grade C & English Language Grade C
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