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Thomas Oldham

Thomas Oldham

Sales and Customer Service leader

Customer Service / Support

Manchester, Manchester

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About Thomas Oldham:

As a Sales Team, I currently lead a team of 22 sales agents on a high performing inbound campaign, delivering exceptional results for our clients and stakeholders. With over 6 years of experience in team leadership and customer service, I have developed strong skills in coaching, quality, KPIs, and data analysis.

I am passionate about driving high team and individual performance, using an array of targeted coaching, quality checks, and 1-1s to ensure agents feel engaged and motivated. My mission is to create a positive and productive work environment, where agents can thrive and grow.

Experience

As a Sales Team Leader at Intelling Ltd, I lead a team of 22 sales agents on a high performing inbound campaign, delivering exceptional results for our clients and stakeholders. With over 6 years of experience in team leadership and customer service, I have developed strong skills in coaching, quality, KPIs, and data analysis. This role has required knowledge of FCA and OFCOM regulations.

I have previously worked in the education industry, managing teams for both higher education and work based learning, and helped my teams transition across new internal software platforms as well as government changes to qualifications.

Education

HND Media Production, Salford University

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