
Thomas Oldham
Customer Service / Support
About Thomas Oldham:
As a Sales Team, I currently lead a team of 22 sales agents on a high performing inbound campaign, delivering exceptional results for our clients and stakeholders. With over 6 years of experience in team leadership and customer service, I have developed strong skills in coaching, quality, KPIs, and data analysis.
I am passionate about driving high team and individual performance, using an array of targeted coaching, quality checks, and 1-1s to ensure agents feel engaged and motivated. My mission is to create a positive and productive work environment, where agents can thrive and grow.
Experience
As a Sales Team Leader at Intelling Ltd, I lead a team of 22 sales agents on a high performing inbound campaign, delivering exceptional results for our clients and stakeholders. With over 6 years of experience in team leadership and customer service, I have developed strong skills in coaching, quality, KPIs, and data analysis. This role has required knowledge of FCA and OFCOM regulations.
I have previously worked in the education industry, managing teams for both higher education and work based learning, and helped my teams transition across new internal software platforms as well as government changes to qualifications.
Education
HND Media Production, Salford University
Professionals in the same Customer Service / Support sector as Thomas Oldham
Professionals from different sectors near Manchester, Manchester
Other users who are called Thomas
Jobs near Manchester, Manchester
-
Customer Service/Sales Administrator
1 month ago
Laserline Dies Limited Stockport SK SAThis role involves providing exceptional customer service support to clients via phone email and chat in a professional manner responding to customer inquiries resolving issues tracking quotes orders communicating effectively analysing customer accounts performing data entry task ...
-
Senior Manager Service Packaging
1 month ago
JBT Corporation Adlington, EnglandLead service strategy for global leader in food processing solutions. · Safeguard customer service needs throughout the lifecycle of packaging equipment. · ...
-
Regional Sales Manager
1 month ago
Endress+Hauser Group ManchesterJoin a Global Leader · At Endress+Hauser, we're shaping the future of process automation. · Drive sales growth and hit targets in your region · Lead, motivate, and develop your team · ...