- Effectively optimize team resources to meet set targets
- Manage resources, schedules, and staffing levels to ensure timely delivery
- Supervise work practices and processes to meet deadlines
- Control costs within budget limits
- Allocate staff and equipment within cost parameters to meet forecasts
- Monitor compliance and implement corrective actions when necessary
- Ensure full compliance with company and legal requirements
- Build customer relationships and provide expertise on operational processes
- Ensure operation complies with relevant regulations and standards
- Analyze and resolve operational issues
- Effective people management skills including performance management and team development
- Strong organizational and delegation abilities
- Methodical and logical approach to work
- Proficient in computer skills
- Excellent communication skills at all levels
- Understanding of Food Safety and Health regulations
- Positive mindset with a drive for improvement
- Knowledge of Service Delivery processes and compliance standards
- Strategic development
- Clear communication of information
- Adherence to deadlines
- Effective task management
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Operations Service Delivery Team Manager - Birmingham, United Kingdom - Dnata Catering UK Limited
Description
Overview of the Company
dnata is a major player in air and travel services worldwide, offering ground handling, cargo, travel, and catering & retail services at numerous airports across the globe. At dnata, we stand beside you throughout your travel journey. dnata Catering and Retail excels as a top-notch in-flight hospitality provider, delivering exceptional culinary services and innovative products to elevate the passenger experience.
Essence of Role
The ideal Team Manager will oversee the seamless management of the Service Delivery process to uphold quality standards. This position plays a vital role in meeting performance targets through efficient people and task management.
Responsibilities:
While not exhaustive, the accountabilities may vary based on location or role complexity and may include additional duties deemed reasonable by the manager.
Requirements:
Key Demonstrations: