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    Senior Service Desk Engineer - London, United Kingdom - iO Associates - UK/EU

    iO Associates - UK/EU
    iO Associates - UK/EU London, United Kingdom

    1 week ago

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    Description

    About the Job:

    Senior Service Desk Engineer Position - Hybrid Working in London

    The Opportunity: Join a dynamic financial services company as a senior service desk engineer. You'll play a key role in providing day-to-day IT support and taking on significant projects as the business transitions its IT operations in-house.

    Is This Role Right for You? Are you looking to expand your knowledge in finance while enhancing your IT expertise? This is your chance to be a part of a growing team and contribute to shaping the company's future success.

    Responsibilities:

    • Offering 3rd/4th line IT support
    • Working in alignment with the ITIL framework
    • Participating in project initiatives
    • Assisting with onboarding processes for devices and new employees
    • Providing training and guidance to junior staff members
    • Delivering top-tier customer service


    Requirements for the Role:

    • Prior experience as a senior IT support engineer
    • In-depth knowledge of Microsoft 365, Windows Server Technologies, Exchange Online, Active Directory, and Azure AD
    • Skills in networking and server management
    • Experience in BAU support and handling escalations
    • Familiarity with ITIL frameworks
    • Background in project management or migrations


    Desirable Skills (not mandatory):

    • Previous exposure to MSP or IT consultancy environments
    • Experience in the financial sector
    • ITIL certification
    • Microsoft Certified


    Perks:

    • Attractive salary and competitive pension contributions
    • Access to bonus schemes
    • 25 days of annual leave
    • Participation in Cycle to Work Scheme
    • Opportunity for various discounts


    Additional Information:

    You must hold the necessary visas/rights to work in the UK to qualify for this role, such as being a British Citizen, having ILR, Dependant Visa, or Pre-settled status. Candidates must be based in the UK to be considered for this position.

    *Please note that candidates without the right to work in the UK or those located outside the UK will not be considered in line with client specifications.

    If you meet the requirements, we encourage you to submit your application today!

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