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    Complaints and Compliance adviser - Dartford, United Kingdom - Right to Health Ltd

    Right to Health Ltd
    Right to Health Ltd Dartford, United Kingdom

    1 week ago

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    Description
    Job Description

    The role is for Complaints and Compliance Adviser at Right to Health in Dartford. This involves dealing with formal complaints as well as assisting clients with claims issues. The role also involves checking sales that have been completed to ensure they comply with all FCA rules and regulations. The role is Dartford Office based and work Monday to Friday 9.30 to 5.30pm with an hour for lunch.

    Responsibilities

    • Answering and forwarding calls coming through the switchboard in a professional manner, taking succinct messages when necessary.
    • Managing client-facing inboxes and liaising with members of the sales team.
    • Investigating formal complaints.
    • Writing formal response letters.
    • Dealing with client issues & claims assistance.
    • Liaising with insurers and other key stakeholders.
    • Compliance checks including file reviews and listening to sales calls.
    • Keep up to date with insurer/product change and any compliance/regulatory matters
    • Ensure company databases are kept up to date with adequate notes
    • Any other duties that are reasonably expected to fulfil the role of Client Liaison Adviser
    • To ensure customers receive a service that meets their needs and supporting customers should they need assistance.
    • Providing clear information about products and terms & conditions so it is easy for customers to make informed decisions.
    • Providing support to team members to ensure they have the knowledge to deliver a service which is compliant with our consumer duty

    Key Skills

    • Intermediate excel skills.
    • High level of customer service.
    • Abilities in formal writing.
    • Excellent organisational skills.
    • Ability to work well in a pressured, high paced environment
    • Ability to work independently or in a team.
    • Excellent communication and interpersonal skills.

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