Jobs
>
Harlow

    Digital Content Specialist - Harlow, United Kingdom - Motability Foundation

    Motability Foundation
    Motability Foundation Harlow, United Kingdom

    3 weeks ago

    Default job background
    Contract
    Description

    Salary: £40,000 to £42,000 per annumLocation: Based at our office in Harlow, EssexDo you have a passion for project management and supporting a customer journey? If so, please get in touch

    This is a hands-on role managing a complex project from start to finish. If you enjoy working collaboratively to support key stakeholders in delivering accurate, user-friendly and supportive knowledge content for customers, then this is the perfect role for you


    What you'll be doing:

    • Creating an answer bot functionality for our customers' online journeys.
    • Liaise with content owners and stakeholders to create a customer facing knowledge base hosted on Zendesk which will support our customer's online journey.
    • Program all functionality and create customer support paths for all online journeys.
    • Work with our communications teams to make sure that knowledge base content reflects the company branding and tone of voice and is suitable for external consumption.
    • Deliver reports that will enable key stakeholders to understand how knowledge information is being served / accessed and where knowledge gaps may exist.
    • Attending various meetings to input, gather feedback or deliver new ways of working.
    • Design process guides to ensure all BAU activity is documented.

    About you:

    Must haves:

    • Project management skills.
    • Excellent verbal and written communication skills.
    • Attention to detail, quick learner with the ability to multitask.
    • Ability to build strong relationships with a wide range of stakeholders.
    • Experience of working with digital channels – Zendesk is a must.
    • Experience in creating customer pathways for answer bot functionality.
    • Proactive and able to work alone.
    • Working knowledge of Microsoft Office i.e., Word, Excel, PowerPoint and Outlook.

    Nice to haves:

    • Experience of working with AI.
    • Previous experience working within a Contact Centre or Customer Service environment.
    • Previous experience working on creating accessible content.


    Motability Foundation

    At Motability Foundation we fund, support, research and innovate so that all disabled people can make the journeys they choose. We oversee the Motability Foundation Scheme and provide grants to help people use it, providing access to transport to hundreds of thousands of people a year.

    We award grants to other charities and organisations who provide different types of transport, or work towards making transport accessible. We also carry out ongoing research, in partnership with disabled people and key stakeholders in the industry, to inspire innovations that continue to champion accessible transport for all.

    Benefits

    WHAT MOTABILITY CAN OFFER YOU

    A career with Motability can offer you so much more than earning potential. We pride ourselves in offering some fantastic benefits and a culture to match, some of which includes;

    Holiday – 26 Days + 8 Bank Holidays, increasing to 28 days after 5 years' service

    Health and Wellbeing – We offer private health care with BUPA alongside an Employee Assistance Programme, eye tests, flu vaccinations, enhanced sick pay and discounted corporate gym membership. We take your physical AND Mental Health seriously, with our dedicated mental health first aiders you will have support and understanding from your colleagues.

    Family Friendly – We offer enhanced Parental Leave inclusive of Adoption Pay and we understand that families require flexibility, we provide time off for dependants, flexible working hours and the option to work from home. Life Assurance is 4 x your salary.

    Diversity and Inclusion - We value everyone's unique qualities and celebrate having a diverse and inclusive culture where everyone feels safe to be their authentic selves, no matter their age, ethnicity, religion, gender identity, sexual orientation, disability status, neurodiversity or otherwise. This is embedded in to our values and we celebrate our differences and create awareness throughout the year.

    Celebrating Success – We love to recognise people that go above and beyond with our Spotlight Award as well as having team celebrations and social events throughout the year.

    Our culture - In the Motability office we "dress for our day", it's an incredibly welcoming and inclusive environment where we look to support your career, we offer a mini bus service from Harlow Town centre and station for those using public transport to reach us and there are plenty of free hot beverages for when you arrive.

    Pension – Up to 15%, inclusive of a 10% non-contributory addition and Motability matching your contributions up to 5%

    How to find out more?

    To find out more regarding the vacancy and for the full job description, please contact our Talent Team at:

    Here at Motability Foundation, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work. We encourage and welcome all applications, regardless of age, gender identity, ethnicity, religion, sexual orientation or disability.

    We are a disability confident employer, so please do make us aware of any reasonable adjustments you might need throughout both the recruitment process and to work with us.

    We are committed to offering to interview every disabled applicant who meets the minimum criteria for the job. Once you have applied please send us an email stating that you have a disclosed disability and we will offer you an interview.

  • Principle HR

    Content Specialist

    3 weeks ago

    Principle HR London, United Kingdom

    Location- London- Discipline: · - Additional Areas- Salary: · - £59000- Contact name: · - Rory Glass- Job ref: · Published: · - about 1 hour ago**Content Specialist - Social Media** · Our client is a world renowned tech conglomerate that has revolutionized social networking, virt ...

  • Quadient

    Content Specialist

    4 weeks ago

    Quadient London, United Kingdom

    Quadient delivers exceptional experiences with passion. We continually strive to innovate and reimage something new. That inspires and motivates people to exceed expectations. Our business success is underpinned by the trust that our clients invest in our products, and in our com ...

  • Reed Marketing & Creative

    Content Specialist

    4 weeks ago

    Reed Marketing & Creative Cambridge, United Kingdom

    **I am recruiting for a CONTENT SPECIALIST who has familiarity with the working and terms used in digital financial services / fintech on behalf of my client based in Cambridge.**_ · This is a full-time position working 37 hours per week. Hybrid Working · Fixed Term for Nine mont ...

  • ITECCO

    Content Specialist

    4 weeks ago

    ITECCO Hemel Hempstead, United Kingdom

    **Position: Content Specialist** · **Location: Hemel Hempstead** · **Salary: £25,000 - £35,000** · Are you a photography enthusiast with experience creating beautiful, attention grabbing content? Do you want to take your photography, videography and editing skills to the next lev ...

  • Aon Corporation

    Content Specialist

    2 weeks ago

    Aon Corporation London, United Kingdom

    Posting Description: · **Content Specialist**: · This is a hybrid role which offers the flexibility to work virtually at home, and from our London office. (with scope for other locations) · **Aon is in the business of better decisions**: · At Aon, we shape decisions for the bette ...

  • Perrigo

    Content Specialist

    4 weeks ago

    Perrigo London, United Kingdom

    **On Site/Remote**: Partially Remote · Perrigo Company is dedicated to making lives better by bringing Quality, Affordable Self-care products that consumers trust everywhere they are sold. Help us do it. · **Description Overview**: · **Role Purpose** · This role is responsible fo ...

  • Reuben Sinclair

    Content Specialist

    2 weeks ago

    Reuben Sinclair London, United Kingdom

    **Job type**: · - Permanent**Emp type**: · - Full-time**Industry**: · Public Relations · **Salary type**: · - Annual**Salary**: · - Negotiable**Location**: · - London, UK**Job published**: · - 03/04/2023**Job ID**: · - 37316**Content Specialist - £38,000 - £42,000 per annum, plus ...

  • J&C Associates Ltd

    Content Specialist

    2 weeks ago

    J&C Associates Ltd London, United Kingdom

    **Job Title: B2B Content Specialist** · **Location: Shoreditch, London (2 days per week onsite)** · **Duration: 12 months contract initially** · **Background**: · - Our client is looking for an organised and meticulous B2B Content Specialist to join our growing content team, repo ...

  • Warner Bros. Discovery

    Content Specialist

    3 weeks ago

    Warner Bros. Discovery London, United Kingdom

    **_Every great story has a new beginning, and yours starts here._** · **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** · **Who We Are ** · When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, ...

  • Aon

    Content Specialist

    1 week ago

    Aon London, United Kingdom

    **Job Description**: · **Content Specialist**: · - This is a hybrid role which offers the flexibility to work virtually at home, and from our London office. (with scope for other locations if required) · **Aon Is In The Business Of Better Decisions**: · At Aon, we shape decisions ...

  • Pontoon

    Content Specialist

    3 weeks ago

    Pontoon London, United Kingdom

    **Content Specialist** · LBG is committed to be the best digital bank for consumers and businesses in the UK. We're the UK's leading digital bank, with over 11 million active online customers across our four main brands, as well as the UK's biggest mobile bank. Our vision is tobe ...

  • Brand Recruitment

    Content Specialist

    1 week ago

    Brand Recruitment Cambridge, United Kingdom

    Award-winning and certainly one of the hottest prospects when it comes to employer branding in the Cambridge tech eco-systemthis client is a heavyweight when it comes to growth and technology capabilitiesand they've been scaling the business rapidlyfor the last 12 months. · This ...

  • Aon

    Content Specialist

    1 week ago

    Aon London, United Kingdom

    This is a hybrid role which offers the flexibility to work virtually at home, and from our London office. (with scope for other locations if required) Aon is in the business of better decisions · At Aon, we shape decisions for the better to protect and enrich the lives of people ...

  • Discovery, Inc.

    Content Specialist

    2 weeks ago

    Discovery, Inc. London, United Kingdom

    Overview: · **Responsibilities**: · - Working with PALM, Duplo, IBMS and Deal daily, and maintaining relevant systems. · - Maintaining live system records, keeping these accurate and up to date. · - Booking internal edits through Edit Gateway and ScheduAll systems · - Liaising wi ...

  • Abcam

    Content Marketing Specialist

    3 weeks ago

    Abcam Trumpington, United Kingdom

    **Company Description**: · For over 20 years, Abcam has been providing tools the scientific community needs to enable faster breakthroughs in critical areas like cancer, neurological disorders, infectious diseases, and metabolic disorders. · We believe that to continue making pro ...

  • Lime

    Uk Content Specialist

    4 weeks ago

    Lime London, United Kingdom

    Lime is the world's largest shared electric vehicle company. We're on a mission to build a future where transportation is shared, affordable and carbon-free. Named a Time 100 Most Influential Company in 2021, Lime has powered 350+ million electric bike and scooter rides in 200+ c ...

  • Amazon Digital UK Limited

    Content Compliance Specialist

    3 weeks ago

    Amazon Digital UK Limited London, United Kingdom

    Bachelor's degree or equivalent · - Experience in Trust and Safety operations, program, law, risk management, investigations, content compliance, or content ratings. · - Fluency in Turkish and English. · Come build the future of entertainment with us. Are you interested in helpin ...

  • Orbis Investment Management

    Investment Content Specialist

    3 weeks ago

    Orbis Investment Management London, United Kingdom

    Investment Content Specialist · This is a great opportunity to join a growing function within an established firm. We are looking for an individual who can hit the ground running and work with both internal and external stakeholders to produce original, memorable, and different c ...

  • MVF CAREERS

    CRM Content Specialist

    4 weeks ago

    MVF CAREERS London, United Kingdom

    **The Role** · As a CRM Content Specialist, you will be at the forefront of our content-driven CRM strategies. You'll have the opportunity to lead on high-impact projects and content initiatives, whilst driving innovation in CRM to deliver additional lifetime value for MVF and fa ...

  • Career Moves Group

    Engagement Content Specialist

    3 weeks ago

    Career Moves Group London, United Kingdom

    **Engagement Content Specialist** · **Location**:London (Hybrid) · **Length**:ASAP until January 2024 · **Rate**:£44.23 p/h · **Hours**:9am - 6pm · - Drive mid-size or large-scale projects from start to finish as a key individual contributor. · - Develop strategic marketing strat ...