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    Customer Experience Administrator - Dover, United Kingdom - Megger

    Megger
    Megger Dover, United Kingdom

    Found in: Talent UK C2 - 3 days ago

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    Description

    We are always looking for exceptional individuals to join our multinational group of talented professionals and right now we're seeking to recruit a highly skilled and motivated Customer Experience Administrator

    As a Customer Experience Administrator, you will play a crucial role in providing a first-class customer service in the customer journey at Megger. You will be responsible for providing administration support and performing customer relations duties for the Service Centre.

    Responsibilities

  • Create SAP ERP Purchase Orders to Megger factories and/or suppliers.
  • Use the Company's CRM system to log and manage customer interactions.
  • Respond to quote requests and generate quotes for goods, service, or repair.
  • Create accounts, contract records and materials.
  • Process orders.
  • Expedite high quality/high value orders including shipping/customs.
  • Manage intercompany commissions and/or agency commissions as required.
  • Deliver outstanding performance levels in serving customers through all channels.

    • Qualifications

  • Minimum of 3 years Customer Service background essential with the appreciation of the importance of On Time in Full (OTIF)
  • Able to meet deadlines essential.
  • Microsoft office skills essential.
  • Experience with producing business reports advantageous.
  • Mental agility and ability to deal with ambiguity.

    • Our Company

    At Megger, our aim is to ensure everyone can live confidently and work safely, with the energies which power our world. We do this by designing and manufacturing safe, reliable, easy-to use portable electrical test equipment.

    Our customers are at the heart of everything we do. This drives our innovation because we not only make it our business to understand what our customers really need but what it takes to be the partner who helps them perform at their best

    As a global operator, Megger is strategically located in over 100 countries, employing in excess of 1,500 employees. We are backed by world-leading support and expertise in the delivery of our 360-degree Customer Service including - software, product and tools design; onsite training; repairs; testing; and consultancy.

    We are the one-stop shop, for electrical testing equipment and you can be part of it

    Our UK headquarters is in Kent, more aptly described as the beautiful Garden of England, with stunning views of Dover Castle, the Kent coastline and beyond to France.

    Talk to us about Flexible working. Megger support flexible working for all employees and the right to request flexible working from day one of employment, with a limit of one request per 12-months.

    Our Approach to Equality, Diversity and Inclusion

    Our people are our strongest asset and the key determinant of our success, and we value a range of skillsets and perspectives. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We work to provide equal opportunities and an inclusive work environment, where everyone is fairly treated in the application process and through their career at Megger.

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