- Network and applications engineering for CIENA products
- Work with customer engineering teams to design Ciena optical network solutions based on state-of-the-art fiber optics technology and ultra-high-capacity technologies.
- Have knowledge about Routing and Switching and be able to raise the right questions to identify Opportunities
- Drive the technical introduction of new products and concepts to the customer
- Analyze and evaluate the customer's technical requirements, propose network architecture solutions, and respond to RFIs, RFPs and other customer requests
- Provide product and technical expertise to support Sales efforts of transmission, switching and data products and SDN Management systems
- Complete sophisticated network designs for customer using Ciena optical networking products.
- Expertise in using network design and modelling tools
- Accurate and timely generation of quotes, proposals, and detailed equipment lists
- Interface with sales group and product management/marketing to develop and/or propose product enhancements to meet customer requirements
- Influence Customer requirements and translate high-level customer requirements into Ciena system requirements
- Maintain and grow technical expertise, product knowledge and sales skills through ongoing training
- Understand competitor's offerings and explain the technical advantages of Ciena's solutions.
- Serve as a consultant technical resource for customer related issues
- Act as the first-line support "Go-To" person for allocated sales opportunities
- < 20% travel required
- Strong technical knowledge of core optical networking is a must including DWDM, ROADM, 100G/200G/400G transmission, OTN technologies and DCI Solutions
- Technical knowledge in data networking including understanding of IP/Ethernet and other data networking protocols
- Beneficial is the technical knowledge of Software Defined Networking, network orchestration Network Function Virtualization.
- Exhibit a high degree of presentation, interpersonal and communications skills
- Proven ability to work in a team oriented environment, taking on-board round table discussions on solution architecture
- Mentor other Systems Engineers
- Ability to respond to RFP's and communicate technical quotations accurately
- General knowledge of computers and application programs (e.g. MS Office)
- Flexible, able to handle multiple tasks with minimal supervision
- Fluent in English and another Language such as Spanish, Italian or Portuguese would be an advantage
- Highly motivated technical individual that desires to work on application of advanced transport architectures
- The ability to demonstrate leadership in technical sales activities
- Ability to understand customer needs and use technical expertise to develop customer solutions
- Ability to develop customer relationships and work well with customers
- Flexible individual that can handle multiple tasks with minimal supervision
- Team player
- Technical Degree, BSEE or equivalent
- 5+ years of telecommunications industry experience, including optical networking experience
- Prior Systems / Sales Engineering experience would be a plus.
- Prior experience as a contributor on a sales account team
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Senior Sales System Engineer - Remote, United Kingdom - Ciena
Description
Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
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Your role
Customer-facing sales team representative working with Account Managers / Account Director focused on named accounts in the Western region which includes UK, France, and other countries. Perform technical tasks, including written proposals, network design and engineering and quotes. Must be able to communicate solutions to customers and manage ongoing technical relationship. Also work with internal Ciena organization to drive product requirements and provide customer feedback to product management.
Responsibilities
Required Skills
DESIRED CHARACTERISTICS
About Ciena
Ciena is a network strategy and technology company with a passion to provide an experience, to you and our customers that is as rewarding as the outcome. We attract the best and brightest– those with outstanding talent, motivation, and the right attitude to contribute to our success. Our culture balances our openness and informality with professionalism and trust and is built on the foundation of our core values: Customer First, Integrity, Velocity, Innovation, and Outstanding People.
Ciena enables everyone to have a voice and a network that supports them while on the journey to discovering their passion and purpose. We trust each individual to do what they can to reach their full potential and make an impact on the business, whenever, wherever they are in the world. With Ciena's highly innovative, forward-thinking business practices, we reward people for pushing the boundaries. Unlock your potential at Ciena
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
