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    Senior Network - Northampton, Northamptonshire, United Kingdom - Bright Horizons UK

    Bright Horizons UK
    Bright Horizons UK Northampton, Northamptonshire, United Kingdom

    1 week ago

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    Description

    Job Title:
    Senior Network and Telecoms Engineer

    Hours:
    Full Time Hybrid role

    Location:
    Northampton - Requirement to be in the office weekly
    Do you pride yourself with being able to successfully manage a Global MPLS Network & Voice environment? Is your experience with Cisco series & Fortinet VPN appliances a part of what makes you a fabulous Network & Voice Administrator? We are looking for a Senior Network & Telecoms Engineer to be responsible for implementation, configuration, and support of internal and/or external Networks and its infrastructure (i.

    You will assist the Systems Administrators with the overall performance and availability of a Global Network (24x7) and provide support for all Network & Voice related infrastructure.

    In addition, you will be the primary contact and coordinator of corporate and remote site support for network & voice related issues.

    Come join us and see why Bright Horizons has been named by FORTUNE Magazine fifteen times as one of the "100 Best Companies to Work For" be a part of our warm, inclusive, casual, yet challenging work environment
    Flexible working and holiday entitlements

    • Discounted childcare
    • Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more
    • Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life

    We've been voted Great Place to Work for the last 17 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2023.

    Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK.

    Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted.

    We're on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.

    Network administration, functionality, security, compliance, and maintenance.
    ~ Hardware support and maintenance of Network and Voice Environment (i.e. upgrades, patches).
    ~ Assists and is familiar with organizational data security best practices.
    ~'Second/Third level' of support for IT service desk. Involved in technical project planning and implementation for all corporate offices (and field as needed).
    ~ Skilled in remote support and remote deployment of technology especially in network equipment including Cisco, Juniper, and Fortinet.
    ~ Involved with initiating new procedures and plans for the future of the company networks with direction from management.
    ~ Supporting IP telephony needs of corporate phone system users, call centre consultants, home office users. Perform moves/ adds/ changes with associated equipment, which includes but is not limited to telecommunications end points.
    ~ Provide end user training and support for all telecom solutions and devices.
    ~ Day-to-day planning, administration, installation and support of PureCloud Call Centre Technologies and related applications, including designing and building call flow, queue and skill administration.
    ~ Assist in the design, build of contact centre and office dial plans and call routing, using PureCloud Bridge Servers and Cisco Border Edge Routers.
    ~ Requires 5-7 years related professional IT experience supporting an Enterprise Voice & Network.
    ~ Must have knowledge of Networking, Voice, Systems installation, and maintenance.
    ~ Previous broad experience within telecommunications, including Contact centre support, with both on premise and cloud-based products.
    ~ Experience with designing, building, and testing complex call flows.
    ~ Experience with designing, building, planning, and installing remote PBX technologies.
    ~ Experience in designing and administering MPLS network connectivity globally at 10 or more sites.
    ~ CCNA/CCNP certifications
    ~ Degree or equivalent work experience in an IT environment

    Ability to identify opportunities, technical risks and impacts of technology solutions.
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