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    Senior Network and Telecoms Engineer - Northamptonshire, United Kingdom - Careers Plus

    Careers Plus
    Careers Plus Northamptonshire, United Kingdom

    Found in: Appcast UK C C2 - 2 days ago

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    Education / Training
    Description

    We are looking for a Senior Network & Telecoms Engineer to be responsible for implementation, configuration, and support of internal and/or external Networks and its infrastructure (i.e Routers, Switches, Firewalls & Telephony, etc.). You will assist the Systems Administrators with the overall performance and availability of a Global Network (24x7) and provide support for all Network & Voice related infrastructure.

    In addition, you will be the primary contact and coordinator of corporate and remote site support for network & voice related issues.

    Responsible For:

    • Network administration, functionality, security, compliance, and maintenance.
    • Acts as lead and support point person for any escalated issues.
    • Hardware support and maintenance of Network and Voice Environment (i.e. upgrades, patches).
    • Assists and is familiar with organizational data security best practices.
    • 'Second/Third level' of support for IT service desk. Escalates unresolved problems to other systems staff or appropriate external support providers.
    • Involved in technical project planning and implementation for all corporate offices (and field as needed).
    • Skilled in remote support and remote deployment of technology especially in network equipment including Cisco, Juniper, and Fortinet.
    • Involved with initiating new procedures and plans for the future of the company networks with direction from management.
    • Supporting IP telephony needs of corporate phone system users, call centre consultants, home office users.This includes the corporate telephony system, voicemail, auto attendant and other related systems.
    • Perform moves/ adds/ changes with associated equipment, which includes but is not limited to telecommunications end points.
    • Provide end user training and support for all telecom solutions and devices.
    • Work closely with telephony vendors for equipment and service support.
    • Day-to-day planning, administration, installation and support of PureCloud Call Centre Technologies and related applications, including designing and building call flow, queue and skill administration.
    • Assist in the design, build of contact centre and office dial plans and call routing, using PureCloud Bridge Servers and Cisco Border Edge Routers.

    Essential Experience:

    • Requires 5-7 years related professional IT experience supporting an Enterprise Voice & Network.
    • Must have knowledge of Networking, Voice, Systems installation, and maintenance.
    • Must possess communication skills to exchange information and resolve problems with clients/users/vendors.
    • Experience with Cisco routers and switches (IOS and NXOS).
    • Experience with Cisco wireless access points, wireless controllers, and management.
    • Experience with Fortigate firewalls (version 5 & 6).
    • Thorough knowledge of OSPF, BGP, Vlans, STP, HSRP, vPC, 802.1q, etc.
    • Good working knowledge of line protocols, including ISDN/PRI, DID/ DNIS, VoIP, SIP, 1DM, Analog, 1.38, DS1/DS3, Metro Over Ethernet, MPLS and Broadband.
    • Experience with Cisco CUCM/ Unity/ PureCloud Bridge Services/ Cisco CUBE, efax.
    • Understanding of TDM and IP voice codecs, including G.729, G711 AND G.712.
    • Previous broad experience within telecommunications, including Contact centre support, with both on premise and cloud-based products.
    • Experience with designing, building, and testing complex call flows.
    • Experience with designing, building, planning, and installing remote PBX technologies.
    • Experience in designing and administering MPLS network connectivity globally at 10 or more sites.

    Experience Desirable:

    • CCNA/CCNP certifications
    • Experience with Fibre Channel

    Qualifications

    • Degree or equivalent work experience in an IT environment

    Personal attributes

    • Ability to work well under pressure & time constraints.
    • Strong Organizational Skills
    • Ability to identify opportunities, technical risks and impacts of technology solution
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