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Daventry

    Remote Technical Support Engineer - Daventry, Northamptonshire, United Kingdom - The ONE Group Ltd

    The ONE Group Ltd
    The ONE Group Ltd Daventry, Northamptonshire, United Kingdom

    1 week ago

    The ONE Group Ltd background
    Technology / Internet
    Description

    IT Engineer Great chance for an IT Support Technician to join a rapidly growing business in the health and wellbeing sector and to work a full time, 4 day week role.

    You will never work a Monday again, Tues-Thurs you will work till 8.00pm and Friday 9-5 so a 3 day weekend every week.

    You will work alongside a great IT Manager and gain great exposure to the latest Microsoft Cloud technologies. Great transitional role for a 1st/2nd line support person looking to shadow an IT Manager and become a fully-fledged IT Infrastructure Engineer

    Role/Responsibilities
    1st & 2nd line support for 60+ users in line with good practice.
    Win10, Azure/AD hybrid system.
    Hyper-V based servers operating in a mixed cloud/site array of services.
    Telecoms VoIP, mobile & printer devices.

    Serving as the first point of contact for IT support within the organisation for 1st line / day zero issues.


    General IT systems operations:
    Installing, configuring, and maintaining systems & services.
    Diagnosing and troubleshooting software and hardware issues.
    Repairing and replacing damaged computer and network components.
    Ensuring the security of client and server computers via security & maintenance systems.
    Liaise with existing and potential vendors to organise service delivery within SLAs/Contracts.
    Maintaining and updating technical documentation regularly, including annual inventory checks.
    Testing new hardware and software solutions before full-scale installation.

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