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Royal Leamington Spa

    Onsite Support Engineer - Warwick, United Kingdom - Littlefish

    Littlefish
    Littlefish Warwick, United Kingdom

    2 weeks ago

    Default job background
    Full time Customer Service / Support
    Description
    Onsite Support Engineer
    When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

    Come and join the Littlefish team

    Work location: Client site (Warwick)

    (You may be required to visit various sites and locations)

    Salary: Up to £35,000

    Must Be eligible for SC (Must have lived in the UK for the past 5 years)

    Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

    So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

    The role and what you'll be getting up to on a day to day basis:

    Littlefish is seeking an Onsite Engineer to come and join our growing Service Delivery team.

    As the Onsite Engineer, you will be working on the Tech Bar, providing a walk-up service to a range of users, you will also be required to provide floorwalking services, you will report into the Service Delivery Manager. Your main duties will include providing effective onsite technical support to Littlefish's customer on a dedicated basis, for desktop/laptop/printer/application issues and installations, as well as basic network/server troubleshooting and administration. You will need to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA's.

    What are we looking for in the successful candidate?

    • Previous experience of working in an IT support role.
    • Ability to demonstrate IT related problem-solving skills.
    • Working knowledge of IT infrastructure support working across a range of up to date technologies including:
    • Desktop/laptop/printer hardware
    • Office 365
    • Exchange
    • Windows 10 &11
    • Active Directory and iOS
    • Deployment technologies such as InTune.
    • Mobile phone support iphones/ipads
    • VIP support experience
    • Meeting room hardware

    Desirable:

    • MAC OS Experience

    Benefits:

    • 25 days annual leave (plus Bank Holidays)
    • purchase and sale of annual leave scheme
    • Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare, i.e., Dental, Optical, Physio, plus much more
    • internal training academy where you can increase your earning potential by up to £4500
    • referral bonus scheme of £1000 and much more

    Life at Littlefish:

    Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

    I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

    I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

    I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done

    So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

    Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

    We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

    Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a 'prefer not to say').

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