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    Technical Architect - Camden Area, United Kingdom - eTeam

    eTeam
    eTeam Camden Area, United Kingdom

    1 week ago

    eTeam background
    Accounting / Finance
    Description

    Possibility of remote work:
    Hybrid, 2 days from the office.

    Location:
    London


    Industry:
    Telecommunication


    JOB DETAILS

    Role Title:

    Technical Architect

    TOP 3 Core Skills:
    -
    Service Now
    -
    ITOM
    -
    Repair
    Minimum years of experience: 8-10


    DETAILED JOB DESCRIPTION


    Area of expertise – Good understanding of ITIL framework & key ITSM processes, TSM (Telecom Service Management module or its predecessor -CSM/ITSM), FSM (Field Service Management), GRC (Governance, Risk and Compliance), TSOM (Telecom Service Operations Management or its predecessor ITOM) and AI/ML plugins, Integration hub with hands-on experience of working across multiple integrations using REST/SOAP/Kafka.

    An exposure to Telecom domain is desirable with knowledge of TAM & SID and also popular Telecom Services like Voice/Broadband/VPN services in Wired/Wireless networks.


    Within the telecom domain consulting division, Infosys is seeking a consulting professional who can interact effectively with Client executives to own RFPs, define requirements, lead requirements track with techno-functional capability.

    Candidate would be accountable for ServiceNow solutions adhering to industry best practices.


    ESSENTIAL SKILLS
    -
    ServiceNow subject matter expert with 7+ hands-on experience in ServiceNow applications/modules (TSM [or CSM/ ITSM], TNI [or CMDB], OMT, FSM, TSOM [or ITOM], GRC, SecOps).

    • Good knowledge of Products & Service Catalog – PSR hierarchy, Inventory and the common design patterns like Catalog-DrivenOrchestration, Closed-LoopAssurance, Real-TimeInventory, NetworkasaService – for Solution design in Service fulfilment & Assurance domain.
    • Develop innovative solutions in collaboration with a crossfunctional team including Custom-Applications (Built-OnNow) for extending Capabilities
    • Experience in implementation and estimation techniques.
    • Responding to Request for Information/Proposal documents
    • Lead the development team members and provide technical mentorship
    • Experience with Script / Java Script all scripted aspects of the ServiceNow system (Business Rules, Script Includes, UI Actions, Scheduled Jobs)
    • Performs integrations and process automation using ServiceNow workflows
    • Experience integrating external systems with the ServiceNow using integration solutions, including ODBC, REST, SOAP, LDAP, SSL, KAFKA, etc.
    • Handson experience working with relational databases, domain separation & integration hub
    • Maintain deep, comprehensive knowledge of ServiceNow's capabilities, performance, and constraints.
    • Support practice build efforts to include development of practice intellectual property (IP)
    • Good understanding of ServiceNow data model and structures.
    • Good experience in Agile way of working (Scrum, User Story, Sprint model), JIRA & Confluence tools
    • Candidate should possess Good Communication & Clientinterfacing skills.

    NICE TO HAVE

    • SAFe/PMP/Prince2/CSM and ITIL certified.
    • ServiceNow CSA, CSI, and modulespecific micro certifications.
    • Designing of TM Forum APIs.

    PERSONAL

    • Ability to work as part of a crosscultural team including flexibility to support multiple time zones when necessary
    • Analytical Abilities, a goaloriented work approach, highquality awareness, good team player
    • A high degree of initiative and flexibility
    • Excellent communication & networking skills
    "If you believe you are a great fit for this position, please send me your updated CV at or feel free to DM me."
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