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Support Agent
1 week ago
Education Development Trust Reading, United KingdomSupport Agent · **Location**: Reading (with some flexibility for hybrid or remote working) · **Salary**:£23,000.00 per annum · **Benefits**: A generous holiday allowance (30 days plus bank holidays), a 6% matched pension scheme, excellent training and development opportunities, a ...
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IT Support Agent
1 week ago
Air Publishing London, United Kingdom**The role**: · Air Publishing are looking for an IT support agent role to join the business. We are looking for a driven individual who is able to communicate with confidence with our customers and individuals within our wider group business. The role requires working ina team t ...
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Flight Support Agent
3 days ago
VistaJet Farnborough, United KingdomJob Profile: · Vista Flight Support is a service provider to all operating partners within the Vista group — the world's number one on demand charter operator, integrating a unique portfolio of companies offering asset-light solutions to cover all key aspects of business aviation ...
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Cargo Sales Support Agent
1 week ago
Singapore Airlines Ltd Hounslow, United Kingdom**Cargo Sales Support Agent** · London Heathrow Cargo · There is nothing average about Singapore Airlines, or the people that work for us. We didn't become one of the world's leading brands by chance. It took, and still takes, continuous innovation, professionalism, attention to ...
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Customer Support Agent
17 hours ago
Wolters Kluwer Kingston upon Thames, United Kingdom**Responsibilities**: · - Provide excellent software support that is efficient in response times and effective in resolution. · - Resolve moderately complex product related queries reported by customers via telephone, customer community and remote access · - Liaise with internal ...
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Flight Support Agent
3 days ago
AIR HAMBURG Luftverkehrsgesellschaft mbH Farnborough, United KingdomRequisition ID City- Farnborough Airport- Position Type- Permanent Full-Time- Work Base- Onsite / Office- Category- Vista Flight Support**Job Profile**: · - Vista Flight Support is a service provider to all operating partners within the Vista group — the world's number one on dem ...
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Customer Support Agent
6 days ago
Foundever Kingston upon Thames, United Kingdom**About us** · Are you looking to begin a new career? Do you have a passion for Customer Service? Are you eager to learn and willing to train? Are you fluent in · **German and English**? We have an exciting role here at Foundever working for a leading Machine company · This role ...
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Customer Support Agent
1 week ago
Foundever Kingston upon Thames, United Kingdom**About Us**: · Are you looking to begin a new career? Do you have a passion for Customer Service? Are you eager to learn and willing to train? Are you fluent in **English and Italian**? We have an exciting role here at Foundever working for a global Health Care organization · Th ...
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Sales Support Agent
2 days ago
C&M Executive Recruitment London, United Kingdom**Sales support agent** - Required for this established, expanding tour operator. They are looking for an experience travel professional, from a reservations or operations background, homebased, salary 22k plus 1.2k working from home allowance plus comm, OTE around 28/31k. · **Sa ...
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Customer Support Agent
2 days ago
Australasian Recruitment Company London, United Kingdom**Customer Support Agent** · **Salary: £29,120 per annum** · Do you enjoy providing exceptional customer service? Then this temporary role as a Customer Support Agent for the world's largest car sharing marketplace could be for you This is a 4 month fixed term contract to work wi ...
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Training Support Agent
1 week ago
The Health and Safety Group London, United Kingdom**Job description** · **Department**: Training Support Team · **Role**: Customer Support Agent · **Location**: Chiswick, London · **Employment Type**: Full time, Permanent · **Starting Salary**:£27,000 - £29,000 · **Employed Benefits**: 25 days holiday + Statutory holidays · This ...
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Customer Support Agent
1 week ago
Birkdale Sales Stokenchurch, United KingdomHere at Birkdale we're the UK's leading, and most trusted brand for gate and fencing accessories. An accolade we have held for almost 40 years by constantly pushing innovation, producing the highest quality products, and delivering exceptional customer service every time. · We ar ...
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Customer Support Agent
1 week ago
Via London, United KingdomVia is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. · As we continue to expand in Europe, we are looking for a** Customer Support Agen ...
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Frontline Support Agent
1 day ago
Voneus London, United Kingdom**About Voneus** · We're proud to be one of the largest rural broadband providers in the country, serving customers up and down the UK. Our goal is straightforward - to give rural, hard-to-reach communities the same benefits of lightning-fast broadband as you get in the city. Tha ...
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Frontline Support Agent
1 week ago
Voneus London, United Kingdom**About Voneus** · We're proud to be one of the largest rural broadband providers in the country, serving customers up and down the UK. Our goal is straightforward - to give rural, hard-to-reach communities the same benefits of lightning-fast broadband as you get in the city. Tha ...
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Customer Support Agent
1 week ago
Bucks and Berks Recruitment Pangbourne, United Kingdom**JOB SUMMARY**: · - Full Time, Permanent- Office based- Pangbourne, Berkshire- Salary: Up to £21000 per annum- REF: 89007Our client, a luxury high end brand, is looking to recruit a Customer Support Agent to join their team. · Based out of modern offices in Goring, our client of ...
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Customer Support Agent
2 days ago
Birkdale Sales Stokenchurch, United KingdomHere at Birkdale we're the UK's leading, and most trusted brand for gate and fencing accessories. An accolade we have held for almost 40 years by constantly pushing innovation, producing the highest quality products, and delivering exceptional customer service every time. · We ar ...
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Customer Support Agent
6 days ago
Ember London, United KingdomTeam Ember is distributed - you can work from anywhere in the UK. Once a quarter, the whole Ember team gets together at our London HQ. · **Diversity & Inclusion***: · **Who we are**: · We exist to make business easier for business owners. By automating the tax and accounting, we ...
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Frontline Support Agent
17 hours ago
Voneus London, United Kingdom**About Voneus** · We're proud to be one of the largest rural broadband providers in the country, serving customers up and down the UK. Our goal is straightforward - to give rural, hard-to-reach communities the same benefits of lightning-fast broadband as you get in the city. Tha ...
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Customer Support Agent
5 days ago
Vita Mojo London, United Kingdom**Location**: Central London · **Job Type**: 3 month temporary contract · **Compensation**: **£25,000-30,000** · **Why join us?** · If you love food and technology as much as we do, you'll love life at Vita Mojo. We're on a mission to revolutionise the hospitality experience for ...
1st Line Support Agent - Egham, Surrey, United Kingdom - Grassroots Recruitment Limited
Description
1st Line Support Consultant or graduate entry level technical support – in a Service Management consultancy.My client are a BMC Platinum partner and support the Remedy Service Desk package and other Service Management tools produced by themselves.
Reporting to the Service Delivery Manager the Service Desk Agent will be responsible for managing incoming tickets via phone, email and Self Service portal.
You will be required to triage these issues, with the help of training and colleagues, take ownership of the problem and follow it through to a successful outcome for the client or escalate within the organisation.
If your background is in 1st line Support in perhaps an O365, Windows, Microsoft, ServiceNow, Cloud environment then this role is a more specialist position and full training will be given on the BMC and proprietary products as long as you have a passion for excellent Service Management.
Our client will also consider hiring a recent technology graduate who has a deep interest in technology, solving problems/researching issues and the passion to pursue a career in service Management starting in technical support.
Training will be provided on how to triage under the guidance of the Service Delivery Manager and the wider professional service and technology office teams.
The role offers an exciting opportunity to work within a small team with opportunity to gain experience in Service Management.
The role will be home based with the requirement to travel to Egham, Surrey on a weekly basis, with occasional travel to client sites as required.
Previous experience working on in a Service Desk environment would be advantageous, but not essential as well as an understanding of IT Infrastructure (such as cloud compute and containers – Kubernetes/Dockers).
Candidates must Must be UK passport holder for potential security clearance. 6% Employer Pension Contribution, Death in Service Coverage at 4x salary & Income Protection. Holiday Entitlement starts at 20 days + UK bank holidays (FTE), rising to 25 days + bank holidays after 5 years of continuous serviceApplication Response Policy
Recruitment & Diversity Statement
We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.
ITIL, O365, Windows, BMC, Service Now, Remedy, Graduate, Technology#
