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    Lead Service Designer - London, United Kingdom - TPXimpact

    TPXimpact
    TPXimpact London, United Kingdom

    Found in: Talent UK C2 - 2 days ago

    Default job background
    Description

    We're looking for a Lead Service Designer to help us on our mission to design inclusive, accessible services that work for the people that use them.

    You will lead in service design strategy, collaborating with senior stakeholders and delivery teams to shape policy and the scope.

    You will be thinking and delivering to inform the design of service interactions, the infrastructure which supports services, how organisations structure themselves, service KPIs, and conditions which support people to run services.

    On client projects, you will work to facilitate a deep understanding of the people and communities that use services and the organisations that deliver them. You'll work as part of multidisciplinary teams, including other designers, policy specialists and developers, and collaboratively with other TPXimpact teams, from organisation design and change, to community and political engagement.

    About You

    As a Lead Service Designer, you will be responsible for providing strategic direction, guidance and support, as well as hands-on work in delivery. You will also lead by example, playing an important role in how we develop our Service Design community of practice at TPXimpact.

    This job description outlines the responsibilities, behaviours and skills expected in a lead role. For more of an idea of what is expected of you when you do hands-on delivery work, refer to the job description.

    Responsibilities

    As a Lead Service Designer, you will:

  • Shape service design best practice and standards so that we encourage and support consistency and quality in client work
  • Provide service design direction, and assure the quality of our delivery in collaboration with senior leaders as part of projects and complex services and programmes of work
  • Build trust with teams and clients to create the right conditions for design to be successful in organisations
  • Manage and hold client relationships as part of accountability for delivery outcomes
  • Support and coach other designers, researchers and teams to support delivery outcomes and individual development goals
  • Foster a culture of collaboration and continuous improvement on teams and across TPXimpact
  • Stay up-to-date with the latest industry trends and technologies, and share this knowledge with others
  • Support the Head of Service Design in how we develop and grow our service design practices inside TPXimpact; including recruitment, skills development, knowledge management and sharing.
  • Support business development activities, including leading work for proposals and sales bids, and contributing to pitches and client presentations.
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