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    Service Designer - London, United Kingdom - Lorien

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    Description
    Service Designer - Permanent - up to £56,000

    We are looking for a Senior Service Designer to join our clients in the public sector on a permanent basis.

    This role will be key in establishing service design as a capability within the company.

    Develop existing service blueprints and journey maps to provide direction for new and improved customer journeys and the underlying technology, processes and support needed to deliver customer experiences.

    Provide assurance for the design and research work delivered by external partners.

    Conduct research and analyse data within existing services, identify root causes for that failure and collaboratively create solutions to address issues.

    Support Service Design Manager to build a wider organisational understanding of Service Design
    Experience in leading analysis and synthesis of outputs from workshops
    Agile delivery and Agile practices
    Deep knowledge of Service Design - service maps/blueprints, customer journey mapping, UX and CX
    Ability to develop high-level service prototypes
    Permanent, full-time
    Hybrid working in London
    Paying up-to £56,000 + generous pension contributions

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