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Experience Manager
4 days ago
Kapten & Son GmbH United KingdomHey Wir sind Kapten & Son – mit ca. 200 Mitarbeiter*innen arbeiten wir täglich daran, die führende D2C Backpack Brand Europas zu werden. · Be(come) part of the experience als Country Manager (m/w/d) UK · Indem du Projekte leitest, den Markt analysierst und dein Wissen teilst, b ...
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Guest Experience Manager
1 day ago
Apex Resourcing Ltd London, United KingdomGuest Experience Manager / Duty Manager required by a leading Hotel in Shoreditch, London. · We are looking for a Guest Experience Manager / Duty Manager who is confident delivering exceptional service to guests and visitors and that is confident in leading small teams and their ...
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Customer Experience Manager
1 week ago
REGEN SOLUTIONS (U.K) LTD London, United Kingdom**Customer Experience Manager** · **Maintenance Contractor** · **Full time, Permanent** · **West London** · **£38,000 - £45,000 PA** · **Summary**: · Responsible for the promotion and delivery of high standards of customer service & corporate social responsibility, through the de ...
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Adobe Experience Manager
4 days ago
MECS Communications Ltd London, United Kingdom Full timeAdobe Experience Manager - Developer · AEM, AEM Site, AEM Assets, Java, JavaScript, CX, UX, UI · UK wide - Work from Home, Fully remote working · @mecscomms is recruiting for a remote based, home working Developer, on Adobe Experience Manager (AEM) cloud application platforms. Th ...
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Patient Experience Manager
1 week ago
Venn Group London, United Kingdom**Full Time Temporary ContractRequirement** · **Patient Experience Manager (Complaints Manager)** · Venn Group is currently working with a reputable healthcare organisation in London for a Patient Experience Managerto support the organisation. · - Experience in dealing with compl ...
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Customer Experience Manager
5 days ago
Morgan Philips Specialist Recruitment London, United KingdomMorgan Philips Specialist Recruitment bring to the market this fantastic new role within our of our key clients in the Commercial Cleaning & Facilities Management Industry. Our client is a Contract Cleaning business who specialise in high-end venues, officesand restaurants, this ...
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Resident Experience Manager
1 week ago
Greystar Europe London, United KingdomThe Resident Experience Manager supports in the delivery of the day-to-day resident experience objectives of the property in order to achieve occupancy and retention goals. Leading the team by example you will contribute towards building a vibrant, safeand welcoming community our ...
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Digital Experience Manager
4 days ago
Morgan McKinley London, United KingdomA leading international eCommerce and real estate business that is investing heavily into digital & technology is looking to further scale their digital marketing teams. This is a highly exciting, transitional period for the global organisation as they arecoming off the back of a ...
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User Experience Manager
1 week ago
Royal British Legion Trading Ltd London, United Kingdom Full timeAre you passionate about creating exceptional user experiences? We're seeking a talented User Experience Manager to join us at our HQ, Haig House, Southwark, in a hybrid role that blends remote and office work. · Come and be part of the leading Armed Forces charity, making a diff ...
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AJ Chambers London, United Kingdom**AJ Chambers is working with a Top 50 firm who are looking for an experienced management accountant to join their growing outsourcing team.** · You will join a friendly, sociable firm with great career prospects. · **Benefits**: · - 23 days holiday + bank holidays + buy 5 extra ...
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Boston Consulting Group London, United Kingdom**WHAT YOU'LL DO**: · You'll work with senior leaders to keep track of our project portfolio, prioritize the pipeline of new projects, put together project teams, and financial tracking of the team's overall budget. You will work with project managers to set up the timelines and ...
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Corecruitment International London, United Kingdom Full timeJob Title: Senior Customer Experience Design Manager · Location: Middle East · Package: £90,000-£100,000, plus family package, plus benefits · I'm currently supporting a global hospitality group, based in the Middle East, with their search for aSenior Customer Experience Design M ...
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Qual Research Manager, Pharma Experience
1 week ago
Hasson Associates Recruitment Ltd London, United Kingdom**Bio**: · This independently owned and award winning run pharma research agency are looking for an experienced Qualitative Research Manager to join their expanding UK team. · They work across a range of different therapeutic areas and are continuously pushing boundaries are thou ...
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Henley Morgan London, United KingdomAn experienced IT Manager with SAP Business One experience is required for a successful privately owned business in London. · This is a great opportunity for an IT Manager with previous SAP B1 experience to put their mark on a growing business and become the owner the IT and SAP ...
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Senior Project Manager Vms Experience
1 week ago
Experis LTD London, United Kingdom**Senior Project Manager (VMS Experience)** · We're on the lookout for a HR Project Manager to join a largescale organisation who are working on a project to deliver a new software which will manage records and payments. · This project will require managing multiples country requ ...
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Lived Experience Leadership Team Manager
1 week ago
Mind London, United Kingdom**Permanent - 35 Hours** · We have big goals over the next few years. · We're going to be fighting for mental health in a way we never have before. · Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve. Th ...
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CHAPMAN RECRUITING LTD London, United Kingdom Full timeIf you're looking for a meaningful, stable job that changes people's health for the better, look no further. A career with our client is more than just a job; it's an opportunity to make a real difference in the lives of their patients and community while building a professional ...
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SAP Business One IT Manager Retail Experience
2 weeks ago
Henley Morgan London, United KingdomWe are currently looking for an experience IT Manager with SAP Business One experience is required to join the company of a growing luxury retail business in London · Here you will be the leader of all IT and SAP B1 systems and will be working with all departments to achieve the ...
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Quality Assurance Manager Uk Sox Experience
2 weeks ago
eFinancialCareers London, United KingdomOn behalf of Tesco Bank, AMS are now looking for a **Quality Assurance Manager (UK SOX Experience)** for an initial contract length of **3 Months** Based **fully remote**. · Tesco Bank prides itself on their range of simple and convenient retail banking and insurance products des ...
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Experience Manager
1 week ago
GradBay London, United KingdomAbout Us: · Our institution is a leading Higher Education establishment in Europe, specializing in the study of Asia, Africa, and the Near and Middle East. Positioned to play a significant role in reshaping global higher education, we are driven by a new strategic plan focused o ...
Customer Experience Manager - London, United Kingdom - B2B Media Group EMEA
Description
At B2B Media Group, we are looking for a challenge-loving Customer Experience Manager (CX Manager) to join our team in London.
Our CX team is focused on adopting and guiding clients pre and post-contract and building successful relationships, ensuring they have a great experience working with B2B Media Group.
The CX Manager must also be able to balance and understand expectations to support internal teams.Be the expert for all things related to guiding and supporting clients through their campaign experience with B2B Media Group.
Utilising project management skills to implement client solutions.Oversee the end-to-end performance campaign process to ensure it delivers the results (success) our clients need and help clients to understand ROI and manage expectations.
Breaking bad/good news will be expected.Manage the essential behind-the-scenes work with the Campaign Management & Delivery team.
Help drive the improvement of our Client Success performance.
Collect client feedback to drive continuous improvement in our work and processes.
Work alongside the Sales & Accounts Managers/Directors to identify growth opportunities and maintain retention, increasing budget expenditure.
Work together with the Sales department on offer proposals (running quotes with partner network, guidance on solution combinations, etc)
Any ad hoc tasks required by the business at a given time.
Proven 3+ years of experience working in a business-to-business Customer Success role or similar. Ideally, within Lead Generation, Demand Generation or Display advertising. Able to manage big client projects with multiple angles, i.e. global or multi-product campaigns, several stakeholders or multi-regional collaborations.
Experience utilising your project management skills to implement client solutions.
Experience in training and guiding others, both external and internal.
Computer skills, including MS Office Suite, Google Suite, Slack, etc. and CRM knowledge i.e. Salesforce (or other CRM tools), etc.
Experience in working with business clients across various channels, mainly via phone, video chat and email, but also face to face.
Flexible approach to the workload with the ability to support a newly growing team.What we offer We offer a permanent position in a fast-growing, data-driven online marketing company with a focus on B2B.
Our way of working is characterized by trust, openness, a lot of fun and a good work-life balance. Of course, we offer a virtual office and also allow flexible working models.Nevertheless, we are always happy to see our employees in the office as well and to work together on projects.
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