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    Customer Service Agent - United Kingdom - Lawhive

    Lawhive
    Lawhive United Kingdom

    2 weeks ago

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    Description
    We're on a mission to make sure everyone has access to the law.

    Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm.

    Our platform combines regulated human lawyers collaborating alongside the world's first AI lawyer specifically built for consumer legal work.

    Equal access to the law is one of the biggest and most pressing unsolved problems in society today.

    We're passionate about levelling the playing field and believe access to the law should be a basic utility in society.

    We have backing from leading US and UK VC funds and from founders and executives who've built some of the biggest startups like Bloom & Wild, Primer, SignalAI, Spotify, Meta, Curve, Monzo, Tide.

    We're looking for a motivated and empathetic Customer Support Agent to join our excellent front-line customer team helping clients access the legal services they need.

    Reporting to the Customer Operations team, every member of the Customer support team is talking to customers consistently, using our knowledge base, tooling and the support of our team to ensure clients are getting the best and most appropriate legal help.

    As a Customer Support Agent, you will be responsible for providing exceptional customer service and support to our users via calls, email and chat.

    Responding to customer inquiries via email, phone, and live chat
    Providing accurate and helpful information about our services
    Identifying opportunities for improvement in customer support processes
    Collaborating with cross-functional teams to enhance the customer experience

    Basic knowledge of legal terminology and processes is a plus
    Availability to work flexible hours, including weekends and evenings

    34 Holidays (25 days annual leave + your birthday off + public holidays)
    Enjoy a fully remote working arrangement for a better work-life balance
    Regular team building activities and socials
    Home set up support
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