- Oversee the day-to-day operations of the Japanese customer support team, ensuring high-quality service delivery.
- Train, mentor, and coach customer support representatives to enhance their performance and customer satisfaction levels.
- Handle escalated customer inquiries and complaints in a professional and timely manner.
- Monitor customer support metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness.
- Collaborate with cross-functional teams to resolve customer issues and improve product/service offerings.
- Stay updated on industry trends and customer preferences to anticipate and address evolving needs.
- Assist in the development and implementation of customer support policies, procedures, and best practices.
- Conduct performance evaluations and provide feedback to team members to foster their professional development and growth.
- Required language(s): Japanese (Native) English.
- Bachelor's degree in a relevant field preferred.
- Proven experience in customer support or related roles within the iGaming industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and handle challenging situations effectively.
- Flexibility to work shifts, including evenings, weekends, and holidays, as needed.
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Japanese Customer Support Assistant Manager - United Kingdom - Sportserve
Description
Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.
Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.What you'll be getting up to:
R equirements:
**Applications in English please
Diversity & Inclusion
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn't just the right thing to do, it's also the smart thing.
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