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    Customer Service Level 2 Apprentice - United Kingdom - Specsavers

    Specsavers
    Specsavers United Kingdom

    1 week ago

    Specsavers background
    Description
    Job Family Apprenticeships & Future Talent | Job Category Customer Service Apprenticeship
    Customer Service Apprenticeship


    Store:
    Specsavers Northallerton


    Hours:
    Full time to include weekend working – 37.60 per hour / £13,728 per annum (paid monthly)
    Specsavers perks programme, team incentives & bonus

    Become an Apprentice in our store and you'll have everything you need to truly realise your potential – from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage.

    This is a dual role where you will be required to work between the Office, carrying out Admin duties and the Call Centre and will primarily require you to assist in the operation of the store to achieve sales targets and the delivery of excellent levels of customer service through the efficient answering of the telephone and appropriate direction of enquiries.

    We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management.

    This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.

    Your on-the-job training will sit alongside structured learning that will lead to a nationally recognised qualification. At the end of your year as an apprentice, you'll be a fully-fledged Level 2 Customer Service Practitioner .
    Why choose an Apprenticeship?
    Gain valuable work experience in a full-time role
    Receive comprehensive and structured training, supported by a qualified assessor
    Deliver high-quality service in an innovative retail environment
    Be entitled to paid holidays
    Who is this Apprenticeship for?
    Recent school/college leavers OR those looking for a new challenge

    We're looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area.

    It's essential you haven't worked in the Customer Service sector before, this is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.

    Efficiently answer all telephone calls to the store
    Respond positively to and resolve customer complaints.
    Customers are advised of the current promotions and any relevant contact lens or product information.
    For more detailed information about the Specsavers Apprenticeship programme, please click the link below.
    Before applying, please check that you are able to travel to the store location on a daily basis. Belonging at Specsavers

    Our commitment to diversity and to inclusion is to have an inclusive culture where everyone feels welcome, valued and proud to belong.

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