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    IT Support Engineer - Edinburgh, United Kingdom - FDS, A DXC Technology Company

    FDS, A DXC Technology Company
    FDS, A DXC Technology Company Edinburgh, United Kingdom

    2 weeks ago

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    Description

    Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service.

    The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant.


    This is a full-time, permanent position working a 37.5 hour week between 07:30 – 17:30, Monday – Thursday and 07:30 – 16:00 on Fridays.

    The ideal candidate will need to have a flexible approach as overtime and on-call duties may be required.

    Desktop / Laptop / VDI – build, configuration and deployment to end users


    • Assist with software installation / deployment
    • Assist with Smarthphone deployments
    • Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets
    • Hardware installation / upgrade / break fix for desktop, laptop, and server
    • Smarthpone support
    • Assisting with customer projects
    • Basic telephony support and cable patching
    • Provide second line operational support across a variety of platforms.
    • Initial investigation and reporting of network failures.
    Knowledge of Microsoft Windows 10 Operating Systems – Deployment, configuration, and support


    • Knowledge of Microsoft Office 2010 onwards
    • Working knowledge of Active Directory – Users and Computers
    • Proven and demonstrable software and hardware troubleshooting skills
    • Knowledge of Microsoft SCCM and OS / Application deployment
    • ITIL Version 3/4 Foundation
    • Microsoft Windows 7/10 training and certification


    This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

    benefits including, private medical and health insurance, basic cover paid by employer
    eye test vouchers
    pension scheme
    days holiday rising by 1 day per year to max 25
    to purchase / sell additional holiday
    Assistance Programme, free confidential advice covering a range of areas including mental health and financial support


    By completing the application process, you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for.

    Our Privacy Notice can be viewed on our website.
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