- 6 months +
- Onsite in Edinburgh
- SC cleared role
- Inside IR35
- £225 - £250 a day
- 2nd line support experience
- Windows 10 Operating Systems
- Active directory
- DNS
- Cisco
- ++ Please note SC clearance is essential for this role +++
- Responsible for maintaining and promoting highest level of service to the client
- Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
- Responsible for Incident ticket handling, escalation and problem diagnosis
- Desktop / Laptop / VDI - build, configuration and deployment to end users
- Assist with software installation / deployment
- Cover on TechBar
- Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets
- Hardware installation / upgrade / break fix for desktop, laptop, and server
- Smarthpone support
- Assisting with customer projects
- Create and update procedural documentation
- Basic telephony support and cable patching
- Provide second line operational support across a variety of platforms.
- Initial investigation and reporting of network failures.
- Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support
- Knowledge of Microsoft Office 2010 onwards
- Working knowledge of Active Directory - Users and Computers
- Have an understanding of DNS, DHCP
- Working knowledge of Cisco AnyConnect VPN
- RSA Secure Login administration
- Proven and demonstrable software and hardware troubleshooting skills
- Knowledge of Microsoft SCCM and OS / Application deployment
- Good written communication: concise and accurate call logging, documentation and email correspondence
- Able to work well as part of a team or independently
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Desktop Support Engineer - Edinburgh, United Kingdom - CBSbutler Holdings Limited trading as CBSbutler
Description
Desktop Support Engineer
+SSCM
Primary role requirements:
Desktop Support Engineer professionals in Edinburgh
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