- Address and resolve customer inquiries and concerns in a timely and efficient manner via email and telephone
- Build expert, dynamic knowledge of the company's products and services
- Document and report recurring customer feedback and issues.
- Support colleagues deal with difficult customer situations
- Monitor and manage customer feedback and satisfaction metrics.
- Provide insights based on customer feedback to assist in business decision-making.
- Create invoices for customers/chase outstanding payments.
- Schedule engineers' workload.
- Process parts requests from engineers.
- Manage customer accounts – build relationships/rapport with these customers
- Coordinate with Service Engineers and Customers to process staff vetting requirements.
- Update customer portalswith relevant information/documentation
- Fulfill any other reasonable requests as determined by the company, aligning with the role, skills, and experience.
- Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
- Ensure that our customers moving from product warranty period to regular operations are introduced to our service offering and its benefits
- Upsell contracts when non-contracted customers reach out to us for service support, as well as support identifying service opportunities from the existing customer base overall
- Ensure that our service opportunities are systematically followed-up
- Guarantee timely service contract renewal, supporting overall customer retention through exceptional customer service and experience
- Previous experience of working in customer facing role within a fast-paced environment. Hospitality and Retail experience works really well for us.
- Prior experience of working with key accounts
- Experience within sales
- Growth mindset
- Solutions oriented
- Excellent listening and communication skills
- Relationship Management skills
- Team Oriented
- Excellent multi-tasking/attention to detail
- Ability to remain calm under pressure
- Excellent problem-solving skills
- Excellent Microsoft office skills
- Interest in security and technology
- Being able to connect instantly and build rapport easily
- Proven track record of exceeding targets
- Able to demonstrate you are obsessed with giving great service
- Experience of working with ERP systems
- Flexibility, sometimes things change and so will your priorities
- Demonstrate excellence in execution
- No micromanagement, we are trusted to do a good job
- We have a collaborative culture, with a nonhierarchical style of working
- We are given the tools we need to do a good job
- Your opinion is always welcome.
- We are always looking at new and innovative ways of working
- We are a team and help each other out
-
Service Coordinator
1 week ago
HPC plc Burgess Hill, United Kingdom**Service Coordinator** · HPC Compressed Air Systems have a vacancy for a Service Coordinator based in Burgess Hill. You will be responsible for assisting with the efficient coordination and scheduling of compressed air service engineers, service work and all associated activitie ...
-
Service Coordinator
2 days ago
HPC plc Burgess Hill, United Kingdom**Service Coordinator Burgess Hill** · HPC Compressed Air Systems have a vacancy for a Service Coordinator based in Burgess Hill. You will be responsible for assisting with the efficient coordination and scheduling of compressed air service engineers, service work and all associa ...
-
Service Coordinator
3 days ago
HPC plc Burgess Hill, United Kingdom**Service Coordinator** · HPC Compressed Air Systems have a vacancy for a Service Coordinator based in Burgess Hill. You will be responsible for assisting with the efficient coordination and scheduling of compressed air service engineers, service work and all associated activitie ...
-
Workforce Services Coordinator
6 days ago
Queen Victoria Hospital NHS Foundation Trust East Grinstead, United KingdomTo promote at all times a professional customer focussed people management service that enhances Queen Victoria Hospital reputation for workforce excellence. To support managers, staff and workforce colleagues to use the HealthRoster suite of erostering software including Bank st ...
-
Customer Services Coordinator
1 week ago
Huntress East Grinstead, United Kingdom£25,000 (dependant on experience) · East Grinstead - 100% office based · Permanent - full time · Would you like to be part of an international renowned, award-winning business? · Do you love delivering effective customer service? · This could be the role for you · The role: · Thi ...
-
Customer Services Coordinator
3 days ago
Thriiver Ltd Haywards Heath, United KingdomThriiver are looking to expand their team of award-winning coordinating advisers providing specialist support to disabled and nondisabled people in the workplace, throughout the United Kingdom. · We are looking for talented, enthusiastic and self-motivated individuals who will be ...
-
Service Coordinator
3 days ago
Bennett and Game Recruitment LTD Tonbridge, United Kingdom Full timeService Coordinator required for our client, a leading HVAC company that has 6 regional offices and has been expanding since it formed over 20 years ago. They offer their customers a complete turnkey solution for the installation, service, maintenance, fault finding and repair on ...
-
Service Coordinator
2 days ago
Kingsdown Compressed Air Systems Wrotham, United Kingdom**Introduction** · Providing compressed air engineering, field-based services to a vast range of British industry, our company values are to provide outstanding customer service and unrivalled quality of work, delivered in a most efficient manner. · The typical daily tasks of the ...
-
Service Coordinator
4 days ago
Thomas Lee Recruitment Sevenoaks, United KingdomWhat do you want? Solid job? Great team? Good boss? Room to grow, and a job which is genuinely supportive for you to achieve your work goals? And to be fair a really good salary. · If you don't, don't read on - if you dowell... Here is a great role for you. · The Service Coordina ...
-
Service Coordinator
2 days ago
Bridge Recruitment UK Limited Kings Hill, United Kingdom**Service Coordinator (Maternity Cover)** · **Location: Kings Hill** · **Salary: £25,000 - £35,000 per annum, pro-rata** · **Hours: Monday - Friday 8.00am - 5.00pm** · **Job type: 12-month contract with potential to go permanent** · Our client, a leading regional compressor suppl ...
-
Service Coordinator
1 week ago
Spinnaker Redhill, United KingdomAs the Service Coordinator for this global marine electronics company, you'll be based in the office in Redhill to provide excellent customer service. · You'll be responding to customer inquiries, communicating job progress and resolving issues. · By analyzing the job request, yo ...
-
Customer Service Coordinator
2 days ago
Sussex HR Limited Cuckfield, United Kingdom**Customer Service Co-ordinator** · **(Salary: £24,000 rising to £25,000 per annum after probation)** · Thriiver are looking for enthusiastic, proactive and friendly **Customer Service Co-ordinators** to join our exceptional customer services team on a full time, permanent basis. ...
-
Service Coordinator
1 week ago
SKILLFRAME Chessington, United KingdomOur client is looking for someone who can form part of their ever growing Service Team to coordinate the activities of field personnel to effectively cover for service, breakdowns and commissioning requirements. You will work in a close-knit team in a friendly,hardworking, and pr ...
-
Service Coordinator
2 days ago
Kenneth Brian Associates Wallington, United Kingdom**Service Coordinator/Scheduler - £26,000-£28,000** · Duties Include: · - Responsible for day to day coordination and administration of engineering activities · - Schedule and coordinating engineers diaries · - Dealing with technical queries which come in from clients and resolvi ...
-
Service Coordinator
3 days ago
WLS Ltd South Norwood, United KingdomWe are a fire and security installation and maintenance company based in Dulwich, South London. Due to the company's growth, we are looking for a Service Coordinator to assist with the smooth running of the service department. · **Duties include**: · - Ensure engineers have works ...
-
Service Coordinator
1 week ago
Stericycle Aylesford, United Kingdom**About Us**: · **Position Purpose**: · The Service Coordinator will be responsible for the safe dispatch of all vehicles on a daily basis to meet or exceed customer service expectations. · **Key Job Activities**: · Weekly and daily KPI reports. · Manage drivers on a daily basis ...
-
Service Coordinator
1 day ago
Veolia Newhaven, United Kingdom**Transport Service Coordinator** · **Contract**:12 month maternity leave cover · **Salary**:Competitive plus Veolia benefits and annual bonus · **Hours**: 40 hours per week, Monday to Friday · **Location**:East Sussex, BN9 0EH · When you see the world as we do, you see the chanc ...
-
Service Coordinator
1 week ago
Veolia Newhaven, United Kingdom**Service Coordinator** · **Salary**:£28,000 per annum, plus Veolia benefits and annual bonus · **Hours**: 40 hours per week, Monday to Friday · **Location**:East Sussex, BN9 0EH · When you see the world as we do, you see the chance to help the world take better care of its resou ...
-
Service Coordinator
1 week ago
Croydon Council Croydon, United KingdomThe service coordinator role will provide high quality support and guidance to practitioners, social workers and managers across the practice system including administrative, clerical and ICT support. They will work collaboratively and supportively with colleagues and key partner ...
-
Service Coordinator
3 days ago
Lloret Control Systems Limited Coulsdon, United KingdomThe service co-ordinator manages the day-to-day allocation of service engineers to meet Client KPIs for planned preventative maintenance works and ongoing call outs, repairs and upgrades. The role also works closely with other internal and external stakeholders to provide support ...
Customer Service Coordinator - Maresfield, United Kingdom - Gunnebo Entrance Control
Description
Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions.
If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organization this is the opportunity for you. Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.
About the Role:
Our Maresfield office is looking for a Customer Service Coordinator to join the team. Our Customer Service team seeks to provide first-class service to our clients and this role is integral to fulfilling that promise As a Customer Service Coordinator, you will play a crucial role in supporting the service department's overall function by providing world-class service to our clients every day.
What You Will Do:
You will play a critical role in realizing both our ambition for exceptional customer care as well as driving our service growth.
Key responsibilities related to providing exceptional customer service and experience:
Key responsibilities related to contributing to our service growth:
What you need to have:
What will make you stand out?
Why join us
We offer a truly great place to work but don't take our word for it, our own team have said the following:
About Gunnebo Group
The Gunnebo Group is a global leader in security offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses Gunnebo Entrance Control and Gunnebo Safe Storage we offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking. We operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities to serve customers in over 100 markets. Together we create a safer world.
Gunnebo Entrance Control specializes in access control solutions enabling customers increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a store, an entertainment area, an industrial area and public transport. We shape the future of people flow management.
Gunnebo Entrance Control proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
