- The learning & development opportunities: You will refine your commercial mind-set and continue to learn new skills working closely with a cross-functional team giving you exposure to all local market departments.
- The challenge & variety: You will operate in a fast paced operational environment, directly impacting the day-to-day performance of the business, with personal accountability for your business.
- The global experience: You will have the opportunity to work with global brands, participate in global strategies with potential to develop your career internationally.
- The Hill's Pet Nutrition Mission: To help enrich and lengthen the special relationships between people and their pets.
- Responsible for supporting day to day Loyalty and Staff Feeding claims by customers
- Liaise with customers via email or telephone (Claims management)
- Collaborate with internal Teams to investigate and resolve order management and delivery issues.
- Use SAP order processing and fulfillment applications to handle and efficiently complete the order to invoice process while minimizing manual intervention.
- Effectively support order to invoice fulfillment, including: New item launches, SKU transitions/substitutions, Prolonged stock issues, Investigate and resolve order management and delivery issues
- Participate in promotional strategies on Hill's Vetshop
- Daily admin tasks
- Update weekly reports
- Verify the cashback requests made from the Hills Loyalty Scheme customers
- A University Degree would be an advantage
- Excellent computer literacy (Google Suite, Excel)
- High level of accuracy for entering data and attention to detail
- Excellent time management skills
- Great written and verbal communication skills
- Planning and organization skills with ability the to prioritize workloads
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Customer Service - Surrey, United Kingdom - Hill's Pet Nutrition
Description
No Relocation Assistance Offered
# Surrey, England, United Kingdom
Location: Woking
Region: Northern Europe Hub
Duration: 12 Month Contract
Reporting to: Director CS&L UK & Nordics
Why Work For Hill's Pet Nutrition:
Job purpose
The role will handle the order to Invoice process within Hill's Best Practice standards on effectively supporting order to invoice fulfillment. Accountable for successful order management and supervising all aspects of the customer service process to assure timely deliveries to Customers. Handles the customer service relationship by serving as the primary contact point for communications related to orders and deliveries. Supports the day to day operations of the digital tools such as Hill's Loyalty Scheme, Hill's Staff Feeding Scheme and UK Online Vetshop.
What you will do:
Required Qualifcations & Competencies
