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    Asset Management and Planning Director - London, United Kingdom - Accor Hotels

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    Description
    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

    Do what you love, care for the world, dare to challenge the status quo #The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.

    Measures total revenue performance against strategy and targets and adapt current strategy as necessary.
    To monitor changing market conditions and to assess the financial implications of market fluctuations on the property.

    Assist in the preparation of the annual Sales & Marketing budget and business plan taking into consideration Market Mix, Occupancy levels, Average Room Rate & Rev Par, Yield management and revenue streams throughout both rooms and food & beverage.

    Gives feedback on developing, implementing and managing rate structures and strategies through market data review and demand analysis.
    Manage all aspects of the reservations service and quality in the CRS, PMS and related systems

    To have a complete understanding of and to adhere to Hotel policy relating to Fire, Hygiene, Health and Safety.

    To drive the performance of the Reservations team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with the General Manager and T&C.

    Ensure the team work within the department with a sales focused attitude and team are aware of sales opportunities within the hotel/residences which will assist with the maximization of revenue.

    Ensure all team members are aware of all room revenue targets and are kept informed of performance results.
    Have full knowledge of all products and services provided by the property and in the local area.

    Ensure that the reservations team drive, manage and maintain robust positive relations with all key accounts and business partners.

    Be the key point for operational handling of all E-accounts rate loading and connectivity for, in cooperation with local and international sales offices.

    Ensures that property rate and policy information is up to date on all 3rd party systems
    Support the Communications Manager to identify and update property content where necessary and follow content recommendations from Mövenpick Hotel & Apartments Bur Dubai and Movenpick Hotel Apartments Al Mamzar
    Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and Heartist.
    Adhere to Company and Hotel rules and regulations at all times.

    To communicate clearly the revenue management strategies to the rest of the management team in a clear and appropriate manner.

    To assist the Director of Sales & Marketing with pricing and demand projects based on a clear brief.

    To monitor the competitive set of pricing of our hotel through Travel city and other retail web based travel solutions so as to determine the pricing rational of major hotel competitors with the Dubai market.

    To monitor the pricing strategies associated with the meeting rooms, monitoring sales performance against competition.
    Target potential 3rd party partners with direct marketing activities and research new partners, conduct studies on all research engines and communicate findings and proposals to the Director of Sales & Marketing in collaboration with the Area office
    Complete data and analyse monthly reports, set up actions and execute accordingly.
    Ensure that hotels' website is fully optimized to maximize traffic from key search engines, i.e. yahoo, google and msn.

    Maintain frequent, active engagement with Corporate E-Commerce to ensure alignment, pull-through, and 2-way communication about the status, performance, opportunities, and issues related to online programs and initiatives.

    Align with revenue management to leverage e-channel marketing and promotional opportunities to drive business through relationships with MH&R approved partners, e.g.

    expedia, Travelocity.
    Coordinate quarterly promotions calendar for the hotel website's activities.

    During the monthly revenue meeting, provide information on a monthly basis in relation to trends, competitor analysis and consumer website feedback i.e.

    Adhere to company credit policies to ensure all expected revenues are secured.
    Attend major corporate functions to network and promote the hotel.

    Obtain and maintain an awareness of community, business, political and social market driven factors which may affect the hotel's financial performance and operating objectives.

    Ensure that the room and conference inventories are reviewed weekly, monthly and bi-monthly where strategies are formulated to address low occupancy need periods at least 2 months ahead.

    Must be thoroughly familiar with all Mövenpick corporate and local Operational Standards and ensure they are followed.

    Maintain detailed knowledge of Mövenpick Hotel & Apartments Bur Dubai and Movenpick Hotel Apartments Al Mamzar's - CRS and IDS set up.

    Establish and maintain a monthly report to include the summary of the past activities, prospects and trends, and analysis of competitor's sales and promotion efforts, forecast for all sales activities & production/conversion figures.

    Ensure that solicited and approved accounts are properly loaded in CRS

    Consolidate reservation reports utilizing all available resources such as Travel Click, CRS and PMS or other 3rd party resources.

    Manage and maintain complete and supported records of all agreements, contract and quotes for the hotel.

    Review the Heartist schedule and annual leave plan to ensure the correct allocation of resources to foster Heartist productivity, satisfaction and adequate manning.

    To fully support the departmental training function and to support new training development initiatives.
    To undertake any reasonable tasks and secondary duties as assigned by the management.

    To project at all times a positive and motivated attitude that reflects positively on the Mövenpick Hotel & Apartments Bur Dubai and Movenpick Hotel Apartments Al Mamzar and that projects warmth and friendliness.

    To have a complete understanding of the Shared Service Operational Manual and Policies and Procedures.
    To attend all meetings as required by the Executive Management.
    Corresponds with groups and travel agents to answer special requests for rooms & rates.
    Optimize the revenue from the Best Available Rate, Pre-Pay BAR and Packages
    Volume v's Rate, LRA, Room Category pricing, Cancellation and No Show Policy
    Assist the Sales team in analysing the performance of their accounts
    Challenge the Sales team regarding the production of their accounts
    Review Last Room Availability accounts if volume is not produced
    Ensure Allotment Process is in place for inventory restrictions
    Daily check of in-house groups, cancellations, no shows and billing
    Check last night's performance by segment v's Budget, Last Years and Strategy, update History Excel file
    Check last night's Market Share results and update Daily Benchmark file
    Review the Comp set Daily Rates report
    Review last night's Front Office Up-sell results
    Reservations Quality Check for yesterday's new bookings
    Carry out Individual Reservations Quality Checks
    Reservations Team Brief and Daily Training Topic
    Check Inventory left to sell for the next 3 months by day (room type restrictions required)
    Identify strong periods and confirm which policies are in place and the recommendations are respected in each segment.
    Spot Check Quality of Group Reservations and feedback
    Prepare monthly extra analysis in next Revenue Committee Meeting
    Ad-Hoc Tasks
    Revenue Training & Development for teams in the hotel
    Top Account Analysis
    Overbooking Policy and review Key dates
    Allotment Analysis
    Source and channel analysis
    Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:
    Ensure proper care of all equipment and furniture entrusted for Heartists use.

    Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.

    Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.

    Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Sustainability program (saving energy, recycling, sorting waste etc).

    Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.

    Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
    Does not disclose any financial information or any other information of the Accor Hotels.
    Our values are our common language, they drive us every day.

    They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group's success worldwide.

    Sustainable Performance

    We act for good to support & empower the communities in which we live and protect the planet that you visit.

    We care for the planet.
    Hospitality is a team sport, and we're stronger when we trust and support each other. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.
    Previous senior leadership experience within Revenue Management required. Strong organizational and planning skills.
    High degree of professionalism with leadership management and business acumen capabilities.

    Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities.

    Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.



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