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    Sales and Administration Executive - York, United Kingdom - Aimee Willow Connex Limited

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    Full time Customer Service / Support
    Description

    The Role

    • Working within a dynamic financial company to provide comprehensive admin support across office functions and new business – with thorough training provided.
    • Maintaining strong client relationships to uphold top-notch customer service consistently.
    • Efficiently managing client letters and files throughout projects.
    • General administration support in the office.
    • Communicating with clients, referrers, financiers, and our business growth team.
    • Assisting the Finance and Credit Control team as needed.

    The Responsibilities

    • Proactively nurturing client relationships to ensure we remain their preferred choice for future services.
    • Effective management of ledgers, payment requests, reconciliations, and management data as per policies.
    • Reviewing client bank transactions and seeking additional details if necessary.
    • Monitoring cash inflows and portfolio trends diligently.
    • Thoroughly understanding client risk profiles via facility documents.
    • Ensuring client needs are satisfied through various communication channels.
    • Facilitating a superior onboarding process for clients while maintaining exceptional service standards.
    • Supporting the Operations and Brokerage team during high-demand periods.
    • Conducting 'know your customer' checks on potential borrowers.
    • Promptly escalating areas of concern for necessary actions.
    • Accurate data input into the Customer Relationship Management system.
    • Verifying signed security documents for each loan completion.
    • Preparing post-sale documents and sending welcome emails post-completion.
    • Undertaking occasional projects and initiatives as instructed.
    • Accompanying Portfolio Manager to client meetings and updating business with client progress.
    • Reviewing audit reports and taking required follow-up actions.
    • Providing client training on the operational system for reconciliations.
    • Adhering to all Company policies and procedures.
    • Other duties or projects based on role's responsibility level, leveraging experience and training.

    The Requirements

    • Experience – Demonstrated client relationship management experience in finance preferred.
    • Skills – Strong customer service skills, ability to work independently while being a team player.
    • Microsoft Office expertise, especially in Excel. Numeracy, literacy, financial acumen. Problem-solving skills and risk awareness.
    • Qualifications – Minimum A Level education and successful aptitude test completion.
    Full driving licence


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