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    Temporary IT Assistant - United Kingdom - Mills & Reeve LLP

    Mills & Reeve LLP
    Mills & Reeve LLP United Kingdom

    2 weeks ago

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    Description
    Birmingham, Full Time, Permanent

    You will be providing a full on-site helpdesk and IT support service to all staff, primarily focusing on the staff in the Birmingham Office but also providing remote support to staff in Norwich, Cambridge, London, Manchester, Leeds & Oxford Offices.

    Although this is a Birmingham based role, some travel to other sites will be required.

    Carry out all routine tasks associated with operating and controlling the installed hardware and software including general maintenance, asset management, cleaning and testing of hardware.

    This may include multiple hardware and software platforms
    Carry out required monitoring, logging and reporting tasks, taking action on known or moderately complex problems and advising supervisor when specialist attention is required
    Participate on the firm's service desk, processing up to 100 service desk tickets per week
    Accept data, media consumables and other items required for the processing of work, and takes responsibility for the movement, storage and despatch of such items as required
    Respond to enquiries from users and others and takes appropriate action within defined limits of responsibility to deal with processing of priorities, running tests or facilitating and overseeing installation, removal, upgrading and repair of equipment
    Instruct less experienced colleagues in the execution of routine tasks, particularly those tasks or procedures that relate to malfunction, safety and security ensuring that all clerical and administrative procedures are completed correctly
    Assist in the support and maintenance of the firm's core IT infrastructure, including laptops and their operating systems, office and inter-office data networks, external/Internet network connections, and telephone systems

    Assist in the maintenance of the firm's application software systems including the Microsoft Office suite, Practice Management System, Interaction CRM system, Worksite document management system, etc...

    Configuration of directories and user distribution lists
    Assist the IT Support Management Team with the installation (or modification to) computer hardware, peripherals, cabling and software
    Prior experience of working in an IT Helpdesk environment
    You have some awareness of basic data patching
    We have a firm wide Business Services career structure and a published career progression framework. A full policy of the screening the firm undertakes is available on request.

    The firm has a strong sector focus with expertise in agriculture, charities, education, food and beverage, health, insurance, private wealth, real estate investment, sport and technology.

    Clients include businesses from PLCs to start-ups, high net worth individuals and landowners, more than 120 universities, colleges and education bodies and over 100 healthcare organisations.

    This is an ideal opportunity to build your skills and experience with a major UK law firm, listed as one of the "Sunday Times 100 Best Companies to Work For" for the last 20 years - the only law firm to achieve this.

    We are happy to consider flexible working arrangements and endeavour to achieve the right balance for both our people and the business.

    This attitude to flexible working ensures we continue to provide outstanding service to our clients, whilst allowing our people to develop their careers in the knowledge that personal priorities will remain just that.

    Mills & Reeve is committed to promoting equality, diversity and to providing an inclusive and supportive environment. Please click the link below to find further information regarding our diversity policy.

    If you would like any more information about Mills & Reeve, you can visit our website by clicking on the following link:

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