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    Product & Technical Support Specialist - Cambridge, Cambridgeshire, United Kingdom - Langton Howarth

    Langton Howarth
    Langton Howarth Cambridge, Cambridgeshire, United Kingdom

    6 days ago

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    Description
    Product & Technical Support Specialist – Life Sciences

    Hybrid working with circa 2 days per week working from our client's collaborative offices so you must live in a commutable distance to Cambridge to be considered.

    Do you want to work for one of the largest and most successful UK based distributors of a wide range of high-quality laboratory equipment, consumables and chemicals which are used by high profile companies such as GSK & Astra Zeneca to advance scientific discoveries?
    Do you have circa 6-12 months experience in any type of laboratory role with experience working with a range or laboratory equipment/consumables and want to progress your career outside of the laboratory in a client facing role in the life sciences sector?
    If you said yes to the above and live in the Cambridge area with access to your own car to commute to our client's offices, then this role could be perfect for you
    The responsibilities of the Product & Technical Support Specialist –

    Life Sciences:
    Provide Technical Support by email, telephone, and webchat, to customers and colleagues
    Create, maintain, and update the content on the clients blog site as a resource of technical queries and answers to common queries and application questions
    Administer product entry and/or product changes on the companies websites
    Provide accurate quotations and respond to UK, European and Overseas customer enquiries in a helpful, timely and professional manner
    Product uploads to 3rd part websites and portals such as Amazon and Science Warehouse
    Liaise with suppliers for technical information, data sheets, pricing, Material safety Data sheets and Certificates of analysis, etc. Attend suppliers training course to increase product knowledge
    Laboratory testing evaluations to study new and innovative products and compare existing products
    Report writing on laboratory studies on product evaluations and product comparisons.
    App and website testing and reporting of errors bugs to software developer
    The requirements of the Product & Technical Support Specialist –

    Life Sciences:
    Circa 6-12 months years experience in any laboratory based role as a Chemist, Analyst, Microbiologist, Scientist or Laboratory Technician with the hunger to move out of the laboratory into an exciting customer focused Product & Technical Support role in the life sciences sector
    Educated to degree level in any type of life science or chemistry subject e.g., Biochemisty, Molecular Biology, Biomedical Science, Pharmaceutical Science, Chemical Science, Analytical or Organic Chemisty etc
    Good verbal communication skills and an excellent telephone manner
    Natually you will have an excellent telephone manner and be a great problem solver
    Full UK driving licence and access to your own vehicle as my client's offices is required #J-18808-Ljbffr
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