Jobs

    Junior Customer Success Analyst - London, United Kingdom - Arc IT Recruitment

    Arc IT Recruitment
    Arc IT Recruitment London, United Kingdom

    2 weeks ago

    Default job background
    Permanent, Full time
    Description
    Junior Customer Success Analyst
    Fully Remote
    to £26k

    We are seeking an aspiring UX researcher / customer success manager / business analyst to join a successful software house with a strong focus on customer satisfaction and innovation.

    You will the first point of contact for customers, ensuring they receive the best possible experience and value from our clients' products.


    Responsibilities:

    • Engage with customers to understand their needs, gather feedback, and represent their requirements within the business.
    • Conduct regular meetings with clients to assess their business goals, adoption of our products, and gather insights for improvement.
    • Respond to customer requests and inquiries regarding new features, product usage, and enhancements.
    • Write clear and concise user stories based on customer input to guide product development and enhancements.
    • Manage the product backlog, prioritizing tasks based on customer feedback and business objectives.
    • Collaborate with the product team and developers to plan and execute product releases, including content planning and release meetings with customers.

    Key Requirements:

    • Excellent communication skills with a focus on customer interaction and relationship building.
    • Some experience with agile project management methodologies, particularly in creating user stories.
    • Strong interview skills, including human-centric design or design thinking approaches.
    • Ability to deliver engaging presentations and explanations to both internal teams and external customers.
    • Proactive attitude with a passion for understanding customer needs and driving customer success initiatives
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