- Manage the operation of the parts department to ensure effective and efficient delivery of parts to the correct customer and workshop
- Build and develop new and existing parts customers
- Proactively embark on stock checks, working to reduce stock check line discrepancy
- Deliver excellent customer service to all parts customers, both internally and externally
- Good computer skills
- Pre-empts and obtains information relating to the customers' requirements
- Correctly interprets a customer issue.
- Ensure sales targets are met or exceeded by monitoring their performance and proactively selling.
- Maximise sales potentials by up-to-date parts knowledge and effective selling techniques.
- Understand the workshop schedule and loading systems to manage workflow and the effect on service provided.
- Ability to build rapport and positive relationships – Working with the customer to build professional relationships to ensure all customer requirements are scheduled in a timely manner.
- Ability to prioritise and manage multiple tasks at once – Manage tasks from the customer externally and internally within the workshop, ensuring all tasks are completed in the desired time frame.
- Forward thinker, using own initiative under pressure – Be able to overcome any obstacles that present themselves under pressure whilst ensuring the customer's needs are still met.
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Parts Supervisor - Thirsk, United Kingdom - Scania
Description
Parts Supervisor
Working Hours: Monday – Friday 08:00 – 17:30
Are you an enthusiastic individual with excellent customer service skills? Scania GB are recruiting for a new Parts Supervisor based at our Thirsk depot. As a Parts Supervisor you will be responsible for the smooth and efficient running of the parts department whilst managing and developing the parts team in order to deliver excellent customer service to all parts customers.
Skill Set:
Character:
Working for Scania is not just about the job. It's about you too, and this is where the company goes the extra mile, and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
At Scania we invest considerably in colleague development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.
We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
