- GCSE Grade C or above (or equivalent AMSPAR Level 2) in English and Maths
- Audio typing/Word Processing Skills RSA II or equivalent experience
- Experience in using Microsoft office packages including word, excel and PowerPoint
- Willingness to undertake further professional development
- Experience of dealing with the general public in a working environment
- Experience in using of patient information systems, such as PAS
- Previous healthcare experience
- Prioritising and managing workload to meet deadlines
- Able to work independently and as part of a team
- Clear, concise, verbal and written communication skills
- Effective interpersonal skills
- Knowledge of the Data Protection Act in relation to patient confidentiality and the appropriate care of patient information
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Medical Secretary - Leeds, United Kingdom - Leeds Teaching Hospitals
Description
Job summary
Are you looking for a new challenge to become a Medical Secretary?
An exciting opportunity has arisen for an enthusiastic and highly motivated individual to join our Adult Cardiology Administration Team, based at the Leeds General Infirmary. This role is the ideal opportunity for someone who looking to develop professionally by expanding their knowledge and experience in this supportive environment.
Why join our team?
> You will join a large, friendly and supportive team
> We will provide a full induction and training package tailored to your individual needs
> We are committed to continuous professional development for all our staff
> Opportunities for flexible working
> Access to support forums led by staff in key areas including BAME, LGBTQ+, health and wellbeing, disability networks and more
For informal enquiries, please contact Sophie McGovern (Patient Services Co-ordinator) on
Expected Interview Date: 22 May 2024
Main duties of the job
The role is based within a fast-paced professional office environment, therefore the successfully individual needs to work accurately with attention to detail to meet the demands. The successful candidate will have the qualities to communicate effectively, be patient focused and able to work individually towards deadlines whilst under pressure.
The post holder will have excellent interpersonal skills with the emphasis on communication due to being responsible for liaising with service users, members of your own team as well as teams within the Trust organisation. You will be working as part of a team to support in delivering outstanding patient care. This role requires the applicants to be innovative, forward thinking, hard working and able to use own initiative. If these are the qualities you obtain and believe you can fulfil this role to the best of your potential, then this is the role for you
About us
Come and join our team in Leeds and become part of The Leeds Way sharing our vision and values. Our Trust is recognised for our staff engagement, great care and rated GOOD by the Care Quality Commission.
Leeds Teaching Hospitals NHS Trust is one of the largest acute health providers in the UK and based in one of the fastest growing and vibrant cities in the north.
At Cardio-Respiratory CSU, we aim to be a fair and supportive CSU with positive, caring teams who are champions of the Leeds Way values. Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Job descriptionJob responsibilities
Principal Duties & Areas of Responsibility
Clinical Correspondence & Support to Clinical Services
Typing/proof reading clinical correspondence relating to outpatient and inpatient attendances and other patient related correspondence on behalf of the consultant and clinical teams.
Use a range of IT skills to support the clinical work of the consultant use of databases and spread sheets.
Support administrative process as deemed appropriate by the PSC.
To support the clinical teams in the delivery of excellent patient care by actively working with colleagues and other Departments to ensure that all patients registered within the service are proactively supported through their patient journey (This would include but is not limited to: ensuring that follow-up and/or discharge appointments have been made for patients when required escalating to the Patient Services Co-ordinator where appointments have been booked outside the requested timescales).
Any other general administrative duties associated with the consultant/clinical team outpatient and inpatient workload.
Answer phone calls and deal with enquiries relating to patients and clinical work from a variety of sources, directly resolving where possible or transferring to appropriate personnel.
Liaise with GPs, hospital staff and others on behalf of consultant in relation to clinical workload.
Maintaining an effective administration service
In conjunction with other Team Medical Secretaries and under the supervision of the Patient Services Co to work collectively as a team proactively planning workloads to meet different deadlines and timescales.
Create and maintain appropriate record systems relating to clinical workload tests and results spread sheets
Provide guidance to clerical support officers as necessary.
Ensure that health records are tracked on entering and leaving the Department and stored in an appropriate manner in line with Trust Policy and patient confidentiality.
Ensure that health records are maintained to a high standard at all times. All documentation and investigation results must be securely filed in the correct section in chronological order. Support Data Quality Indicators by ensuring that patient information is accurate and updated on relevant paper and computerised systems.
Access information systems to obtain clinical information as required by the medical teams including investigation results or other information from results server, PPM or WinDIP.
Work as part of the team to ensure that all phone calls are answered within the department during core office hours.
Provide information to PSC/Assistant PSC, as appropriate, relating to workload and work outstanding.
Provide cover for other team secretaries/clerical staff when on annual leave or sick leave.
Additional duties
Any other duties that from time to time may be deemed necessary by the Trust/Directorates that is commensurate to the role.
Person SpecificationQualifications
Essential
Desirable
Experience
Essential
Desirable
Skills & behaviours
Essential
