Jobs

    Customer Insight Manager - Birmingham, United Kingdom - Harnham - Data & Analytics Recruitment

    Harnham - Data & Analytics Recruitment
    Harnham - Data & Analytics Recruitment Birmingham, United Kingdom

    2 weeks ago

    Default job background
    permanent Upper Management / Consulting
    Description

    Customer Insight Manager at a Leading European Banking Group

    Location: Solihull, 2 days a week on-site

    Salary: Up to £55,000 plus attractive benefits

    The Company:

    Join a dynamic team within the 2nd largest banking group in Europe, currently undergoing a significant transformation by leveraging data across internal departments. They are seeking a Customer Insight Manager to spearhead this initiative and concentrate on enhancing analytics.

    Reporting directly to the Head of Customer Insight and Analytics, you will play a pivotal role in the organization's data-driven approach.

    The Role:

    • Examine the insights behind customer analytics to understand the 'what' and 'why'
    • Engage in predictive and prescriptive analytics
    • Lead and support a team of analysts, making prior managerial experience highly valuable
    • Utilize SQL/Python for in-depth analysis of customer data
    • Track and scrutinize customer journeys for actionable insights

    Skills/Requirements:

    • Prior experience in the Banking sector
    • Demonstrated leadership and mentoring skills
    • Proficiency in SQL
    • Experience with Tableau (or similar visualization tools); open to other tools as well
    • Familiarity with SAS

    Interview Process:

    • 1 Stage - 30-minute informal discussion with the hiring manager
    • 2 Stage - 1.5-hour on-site session involving a Case Study and Competency-based questions

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