- Examine the insights behind customer analytics to understand the 'what' and 'why'
- Engage in predictive and prescriptive analytics
- Lead and support a team of analysts, making prior managerial experience highly valuable
- Utilize SQL/Python for in-depth analysis of customer data
- Track and scrutinize customer journeys for actionable insights
- Prior experience in the Banking sector
- Demonstrated leadership and mentoring skills
- Proficiency in SQL
- Experience with Tableau (or similar visualization tools); open to other tools as well
- Familiarity with SAS
- 1 Stage - 30-minute informal discussion with the hiring manager
- 2 Stage - 1.5-hour on-site session involving a Case Study and Competency-based questions
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Customer Insight Manager - Birmingham, United Kingdom - Harnham - Data & Analytics Recruitment
Description
Customer Insight Manager at a Leading European Banking Group
Location: Solihull, 2 days a week on-site
Salary: Up to £55,000 plus attractive benefits
The Company:
Join a dynamic team within the 2nd largest banking group in Europe, currently undergoing a significant transformation by leveraging data across internal departments. They are seeking a Customer Insight Manager to spearhead this initiative and concentrate on enhancing analytics.
Reporting directly to the Head of Customer Insight and Analytics, you will play a pivotal role in the organization's data-driven approach.
The Role:
Skills/Requirements:
Interview Process: