- Providing first-line support to large user base
- Attempting first-time fix over the phone or in person, or resolving logged issues within SLA
- Taking responsibility for standard changes from initiation through to completion, such as PC builds and new user requests
- Logging tickets following established processes, seeing them through to completion or reassignment
- Escalating issues to the Service Desk Supervisor as appropriate
- Installing or maintaining software and hardware
- Diagnosing software and hardware faults
- Working with the Technology and Systems Teams on projects and testing system updates
- Based out of the Stratford office.
- Microsoft Office 365
- Working knowledge of Windows 2003 and above, including Active Directory
- Working knowledge of Windows 7 and Windows 10
- Knowledge of Android and Apple devices
- Knowledge of Citrix (desirable)
- Knowledge of Microsoft Lync / Skype for Business (desirable) ITIL Foundation (desirable)
- Experience working with Microsoft Dynamics (desirable
- Customer service
- Communication skills
- Good telephone manner
- Good level of written English
- Ability to work under own initiative
- Customer-facing roles
- Previous service desk experience (desirable)
- Recent graduate (desirable)
- 22 days annual leave which increases with length of service
- Pension
- Perkbox rewards
- Long service rewards
- Volunteering days
-
Digital Advisor
1 week ago
Axis Europe Stratford, United Kingdom**Reference Number** · Ref-21030 · **Location** · Stratford · **Contract Type** · Full-Time Permanent · **Salary** · £20,319 - £20,319 per Annum · **Closing Date** · 08/07/2023 · **Role**: · **Key Tasks / Activities / Responsibilities**: · - Providing first-line support to large ...
-
Digital Advisor
6 days ago
Axis Europe Stratford, United Kingdom**Job Details**: · Ref-21682 · **Location** · Stratford · **Contract Type** · Full-Time Permanent · **Closing Date** · 07/09/2023 · **Role**: · **Key Tasks / Activities / Responsibilities**: · - Providing first-line support to large user base · - Attempting first-time fix over th ...
-
Digital Collections Advisor
1 week ago
The Curve Group Redditch, United Kingdom**Digital Collections Advisor - Redditch/Home Based** · **Basic Salary of £21,000 **with **remote working** · 37.5 hours a week on a rota between 8.30am and 7pm · Full-Time permanent position · **Who are we?** · As a leader in the debt recovery enforcement sector, our customer ha ...
-
Digital Programme Advisor
1 week ago
APPRENTIFY GROUP Birmingham, United Kingdom**Digital Programme Adviser** · **£27K Base + OTE** · Are you looking to join one of the UK's leading digital training providers? · By delivering Adult Education Budget funded training across four regions, Netcom Training offers something unique to our clients, and we take great ...
-
Customer Service Advisor
3 days ago
Barclays Stratford-upon-Avon, United Kingdom**Customer Service Advisor** · **Stratford Upon Avon** · **£23,300 per annum** · **Rotating between 7am-11pm Monday to Sunday** · As a Barclays Customer Service Advisor, you will be accountable for serving the more complex needs of our customers and clients with a focus on achiev ...
-
Customer Service Advisor
5 days ago
Barclays Stratford-upon-Avon, United Kingdom**Customer Service Advisor** · **Stratford-upon-Avon** · **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank ...
-
Digital Business Advisor
1 week ago
Workingmums Birmingham, United KingdomYou strive to deliver the best service possible. You determine if you want to specialise within functional or financial consultancy and you also decide if you want to be process- or product orientated. As a business consultant, you excel at translating a customer's business proce ...
-
E Learning Content Advisor
1 week ago
Heyland Recruitment Warwick, United KingdomDue to continued growth and success our client is currently recruiting for an E-Learning Content Advisor to join their exciting Learning & Development team. · As E-Learning Content Advisor, your focus will be on understanding what people need to know and what people need to do to ...
-
Business Skills Support Advisor
6 days ago
Warwickshire County Council Warwick, United Kingdom**About us** · Warwickshire is famous around the world as Shakespeare's County - but that is only half the story. We remain a creative and innovative place in other ways too. · Warwickshire is home to many UK and international brands, with key strengths in automotive, future mobi ...
-
Data Protection Advisor
6 days ago
Warwickshire Police Leek Wootton, United KingdomRole type- Police Staff- Contract Type- Permanent- Department- Legal Services- Location- Leek Wootton- Is this a Politically Restricted role?- No- Grade/scale- OFFSCALE- Grade/scale- £43,254 - £48,546- Please note, if this is a paid role and the role is part time then the salary ...
-
Head of People
1 week ago
Digby Morgan Leamington Spa, United Kingdomsummary · - _ leamington spa, west midlands_ · - _ £70,000 - £120,000 per year_ · - _ permanent_- specialism · - hr- sub specialism · - hr generalist- reference number · - LWHRBS1 · - job details · We are looking for somebody who enjoys being at the helm of HR, competent in emplo ...
-
National Grid Warwick, United Kingdom**Date**:Jan 26, 2024 · **Location**: Warwick, GB, CV34 6DA · **Company**:National Grid · **About us**: · National Grid touches the lives of almost everyone, with an energy network that stretches across the Atlantic. We're an international team, and our work underpins the lives o ...
-
People Partner
5 days ago
National Grid Warwick, United Kingdom**People Partner**: · - Location: Warwick, GB, CV34 6DA- Division: HR Business Partnering UK Finance- Job Type: · - Requisition Number: Department: · - Job Function: Human Resources**About the Role**: · An exciting opportunity has arisen for a People Partner to join our team in S ...
-
Webchat Advisor
1 week ago
MERJE Ltd Redditch, United Kingdom**Monday-Friday between 8am-6pm, occasional Saturday 9am - 1pm** · **Hybrid working available** · **Redditch** · Do you have experience working within customer service and enjoy helping people? · Are you looking to join a business that will be growing over the next 12 months? · C ...
-
Senior Advisor
3 days ago
MTC OPERATIONS LIMITED Coventry, United Kingdom Full timeWe are looking for x2 Senior Advisors to join our Digital Transformation Team based in Coventry. · The purpose of the Digital Transformation advisor role is to work with manufacturing clients through a discovery process to identify information systems requirements and opportuniti ...
-
Customer Service Advisor
5 days ago
Page Personnel - UK Birmingham, United KingdomReputable business offering progression · - Competitive salary, immediate start · **About Our Client**: · Due to growth in business this reputable bank is looking for a friendly and pro-active Customer Service Advisor to join their dedicated operations team. Having seen substanti ...
-
Customer Service Advisor
4 days ago
Page Personnel Birmingham, United KingdomFriendly and fast paced working environment · - Modern Working Environment · **About Our Client**: · My client is a leading manufacturer in the optical industry. They specialise in offering solutions to businesses. · As a Customer Service Advisor you will be responsible for: · - ...
-
Customer Service Advisor
5 days ago
Page Personnel - UK Birmingham, United KingdomFriendly and fast paced working environment · - Modern Working Environment · **About Our Client**: · My client is a leading manufacturer in the optical industry. They specialise in offering solutions to businesses. · - As a Customer Service Advisor you will be responsible for: · ...
-
Senior Advisor
7 hours ago
Manufacturing Technology Centre (MTC) Coventry, United KingdomCategory: Engineering · Location: MTC Coventry · **Salary**: £60,000 - £69,000 DOE · Type: Permanent · Published date: Thursday 11 January 2024 · Closing date: Thursday 28 March 2024 · We are looking for a Senior Advisor to join our Digital Transformation Team based in Coventry. ...
-
Financial/personal Wealth Advisor
1 week ago
eFinancialCareers Birmingham, United KingdomOur client, a leading investment and asset management business is recruiting for Financial Advisors (working a hybrid office/WFH model). With significant professional and career development opportunity our client is seeking to support ongoing organic growthand development across ...
Digital Advisor - Stratford-upon-Avon, United Kingdom - Axis Europe
Description
Role
A position has become available working on a busy Service Desk as part of a small internal IT department. The successful candidate will be required to log and resolve tickets that come into the Service Desk, dealing with a wide variety of issues across multiple platforms and bespoke software packages. Support is currently provided primarily over the phone to over 1,000 users, although face-to-face support and desk visits are common. This is a customer-focused role providing first-line support to a wide variety of users, from standard users and mobile operatives up to Director level. The role is ideal for someone wanting to make an entry into IT & Digital.Key Tasks / Activities / Responsibilities
Key Knowledge
Key Skills
Key Experience
Benefits
