- English (Required)
- German (Desirable)
- French (Desirable)
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Customer Experience Specialist
1 week ago
SI Group Wolverhampton, United KingdomWe are seeking a dedicated and proactive Customer Experience Specialist to join our team at the Four Ashes site. As a key member of our team, you will be responsible for ensuring responsive, efficient, and accurate customer order management, from receipt to billing, while also ma ...
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Customer Experience Specialist
3 hours ago
West Midlands Combined Authority West Bromwich, United KingdomJob Introduction · If you are passionate about delivering exceptional customer service and enjoy problem solving and meeting new people, then I may have just the role for you. · We are looking for full-time Customer Experience Specialist, who will put our customers' needs first a ...
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Customer Experience Specialist
6 days ago
Interface, Inc. Birmingham, United KingdomAs a key member of the Customer Experience Team in EMEA. The Customer Experience Specialist is responsible for delivering a world class customer service to our customers both externally and internally. · Through pro-actively going beyond our customers' expectations in managing th ...
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Customer Experience Specialist
1 week ago
Interface, Inc. Birmingham, United KingdomAs a key member of the Customer Success Team in EMEA. The Customer Experience Specialist is responsible for delivering a world class customer experience to our customers both externally and internally. · Through pro-actively going beyond our customers' expectations in managing th ...
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Customer Experience Specialist
1 week ago
London Borough of Sutton Sutton, United Kingdom**Customer Experience Specialist**: · **Employer** 1 · Sutton Housing Partnership · **Location(s)** 1 · Sutton Gate · **Contract Type** 1 · Permanent · **Working Hours** 1 · Full Time · **Grade** 1 · Band 2 · **Hours Per Week** 1 · 37.5 · **Salary Range** 1 · £29,244 - £32,052 · ...
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Customer Experience Specialist
1 week ago
London Borough of Sutton Sutton, United Kingdom**Customer Experience Specialist**: · **Employer** · - Sutton Housing Partnership · **Location(s)** · - Sutton Gate · **Contract Type** · - Permanent · **Working Hours** · - Full Time · **Grade** · - Band 2 · **Hours Per Week** · - 37.5 · **Salary Range** · - £29,244 - £32,052 · ...
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Customer Experience Specialist
1 week ago
London Borough of Sutton Sutton, United Kingdom**Customer Experience Specialist (Job Share)**: · **Employer** · - Sutton Housing Partnership · **Location(s)** · - Sutton Gate · **Contract Type** · - Permanent · **Working Hours** · - Part Time · **Grade** · - Band 2 · **Hours Per Week** · - 18.75 · **Salary Range** · - £29,244 ...
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User Experience Specialist
5 days ago
Macildowie Recruitment and Retention Coventry, United Kingdom**User UX Experience Specialist / £35,000 - £50,000 DOE** · Are you UX Specialist who is looking for a fresh challenge? · Do you enjoy working collaboratively across teams? · Macildowie are currently working in conjunction with a great business in Coventry who are looking for a U ...
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User Experience Specialist
3 days ago
The Future Works Coventry, United KingdomWe are excited to offer an opportunity for a User Experience Specialist for our valued client Coventry University Group, a global education group with a mission of Creating Better Futures. · As User Experience Specialist, you will be responsible for ensuring consistent, end -to-e ...
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Customer Experience Specialist
6 days ago
FirstPort Worcester, United Kingdom**Job Role**: Customer Experience Specialist · **Location: ** Worcester · **Hours**: Monday to Friday (35 hours per week) · **Salary: £19,500 - will increase after successful completion of probationary period** · As the Customer Experience Specialist, you will contribute to our v ...
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Employee Experience Specialist
1 week ago
HelloFresh Nuneaton, United KingdomHelloFresh is on a mission to transform the way that people eat, forever Forget the hassle of supermarkets, or the tiresome process of planning your weekly meals - we deliver to your door all the ingredients, instructions and inspiration needed to make delicious meals at home, fr ...
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Customer Experience Specialist
3 hours ago
FirstPort Worcester, United Kingdom**Job Role**: Customer Experience Specialist (Retirement) · **Location: ** Worcester · **Hours**: Monday to Friday (35 hours per week) · **Salary: £19,500 - will increase after successful completion of probationary period** · As the Customer Experience Specialist, you will contri ...
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Customer Experience Specialist
1 week ago
Vodafone Stoke-on-Trent, United Kingdom**Location**:Stoke on Trent / Hybrid 2 days per week · **Salary**:Excellent basic salary plus bonus and Vodafone benefits · **Working Hours**:Full time 37.5 hours per week - Mon to Fri · At Vodafone UK we believe that through collaboration and connection we can achieve great thin ...
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Customer Experience Specialist
1 week ago
SI Group Wolverhampton, United KingdomWe are seeking a dedicated and proactive Customer Experience Specialist to join our team at the Four Ashes site. As a key member of our team, you will be responsible for ensuring responsive, efficient, and accurate customer order management, from receipt to billing, while also ma ...
-
Employee Experience Specialist
1 week ago
HelloFresh Nuneaton, United KingdomAt HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solut ...
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Customer Experience Specialist
3 days ago
Helping Hands Home Care Alcester, United KingdomLocation: Support Office (Alcester) · Do you want to be a part of a company that promotes working in a friendly and supportive environment, where every day is different? · Do you love talking to customers and building relationships both internally and externally? · Would you like ...
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Outsource Customer Experience Specialist
1 week ago
Keysight Technologies Telford, United KingdomKeysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world's visionaries and innovators in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions ...
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Outsource Customer Experience Specialist
1 week ago
Keysight Technologies, Inc. Telford, United KingdomOverview: · Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automot ...
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Outsource Customer Experience Specialist
1 week ago
SCALABLE Network Technologies Telford, United KingdomDate: Feb 16, 2024- Country: United Kingdom- State / Province: West Midlands- City: Telford- Job Type: Regular- Job ID: 51936Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world's visionaries and innovators in electroni ...
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Patient Experience Administration Specialist
3 hours ago
University Hospitals Coventry and Warwickshire NHS Trust Coventry, United KingdomThe Patient Experience Administration Specialist will provide comprehensive administration and project support to the Patient Insight and Involvement Team and the wider Patient Experience Team. Currently, the Team is looking for two Patient Experience Administration Specialists t ...
Customer Experience Specialist - Wolverhampton, United Kingdom - SI Group
Description
Job Description
We are seeking a dedicated and proactive Customer Experience Specialist to join our team at the Four Ashes site. As a key member of our team, you will be responsible for ensuring responsive, efficient, and accurate customer order management, from receipt to billing, while also maintaining essential customer data within our ERP system.
Key Responsibilities
· Ensure the accuracy and efficiency of customer orders in the ERP system.
· Coordinate effectively with Sales & Marketing departments to ensure correct pricing and terms.
· Provide support to Logistics in creating necessary documents for shipments.
· Address and resolve customer inquiries, issues, returns, and complaints promptly.
· Participate in the rotation for after-hours coverage to address supply issues.
· Maintain integrity and accuracy of customer data within the ERP system.
· Conduct integrity testing for system upgrades or fixes.
· Complete all required training within the allotted timeframe.
· Act as a backup for other Customer Experience Specialists as needed.
· Adhere to company quality policy and compliance programs in all duties performed.
Key Skills and Requirements:
· Proficient in MS Word, Excel, Outlook, and SharePoint.
· Familiarity with corporate enterprise systems, particularly SAP.
· Excellent verbal and written communication skills.
· Strong ability to work within established business systems.
· Understanding of compliance laws and documentation.
· Ability to build and maintain internal and external business relationships.
· Capacity to manage customer requirements independently.
· Willingness to work flexible hours, including evenings, weekends, and holidays to cover emergency hotlines.
· Minimal travel required.
Education and Experience:
· Associate degree or equivalent work experience (4 years) and at least 3 years related job experience.
Language Skills:
Note: This position is for maternity cover and has a fixed duration.
SI Group is an equal opportunity employer committed to diversity in the workplace. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.