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    Head of Customer Experience and Operations - United Kingdom - JBM

    JBM
    JBM United Kingdom

    2 weeks ago

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    Description

    Head of Customer Operations/ExperienceLondon£80,000-£100,000We are working with a high growth Consumer HealthTech business who are looking to hire a Head of Customer Operations/Experience.

    Working closely with the COO and other Senior Ops leaders your mission will be to build and create the best customer journey ever.

    This role does not require prior Healthcare/deep CX experience but would suit somebody with with a problem solving approach who is obsessed with customer efficiencyWhat you'll be doing:

    • You will take overall accountability and ownership for driving strategic projects aimed at improving the customer journey and ensuring first class service.
    You will work across teams to identify and solve operational challenges and inefficiencies within the business.
    You will be tasked with driving operational excellence across the business instilling best practice at all times.
    You will use data-driven insight to continuously refine and optimise your solutions.


    What we are looking for:

    • You'll have 5+ years of work experience either in consulting, operations, product, growth or other related fields.
    Great analytical firepower with experience building financial models.
    A huge bias to action with a track record of leading initiatives and delivering on high impact projects.
    You'll be an expert communicator used to dealing with varying levels of seniority.
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