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    Business Support Administration Officer - Bristol, United Kingdom - UK Civil Service

    UK Civil Service
    UK Civil Service Bristol, United Kingdom

    4 days ago

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    Description

    Job summary

    The Business Support Team provides important functions within the Planning Inspectorate. We work to ensure our organisation operates efficiently by delivering the facilities, goods, services and estates that our colleagues need to complete their jobs effectively. This includes: �

  • Ensuring that our offices (currently The Engine Shed and 2 Rivergate), are a safe, productive, and pleasant environment in which to work�
  • Ensuring that services for offsite storage, courier, travel, purchasing, event bookings, and car hire are effectively processed, tracked, and delivered

    • The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people�s lives, the communities where they live and the economy.

    We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services. �

    �For further information on the Planning Inspectorate, please see the information pack attached. You can also view our careers page at

    Job description

    We are looking for someone who: �

  • Is proactive and focussed.
  • Enjoys working with colleagues to deliver positive outcomes via clear and effective communication and through developing robust relationships
  • Who enjoys problem solving and delivering excellent customer service

    • This position would suit a person who is motivated by a varied role that is challenging, interesting, and fulfilling. You�ll interact with all teams in The Planning Inspectorate helping all achieve their goals by being part of the team that supplies and facilitates the needs of our colleagues.

    Typically, during the working week, the post holder will be involved in monitoring and maintaining shared inboxes to focus on various requests such as: Travel bookings, car hire requests or issues, venue bookings and also supporting with our estate's tasks. The post holder may need to work from one of our Bristol offices (potentially twice a week or more during busy times).�

    There�ll be a mix of online and in-person meetings over the course of a month.

    For full information on the role and assessment process please refer to the candidate pack attached.

    Office Attendance

    For this role, you will be offered an office-based contract with a possibility of working from home on some occasions depending on the needs of the business.��Your time will be split amongst our 2 offices in central Bristol. If you�d like to discuss our Hybrid Working Policy in more detail, please contact: ��

    Person specification

    Essential Criteria

  • Experience of working in a customer facing role, providing services to a diverse range of users.
  • Experience of following varying processes and identifying opportunities for improvement to services.
  • Excellent communication skills with the ability to explain complex or technical information in a manner which customers understand and value.
  • Excellent organisational skills with an ability to prioritise and manage own workload and work flexibly as part of a team.

    • �Desirable Criteria

  • Experience of working with suppliers to deliver results
  • Excellent working knowledge of Office 365 and SAP

    • Behaviours

    We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Working Together
  • Managing a Quality Service

    • Benefits

    Alongside your salary of �23,732, Planning Inspectorate contributes �6,431 towards you being a member of the Civil Service Defined Benefit Pension scheme.
  • Flexible working options, including flexi-time, part-time, compressed hours and home working if suitable for the role.
  • A working culture which encourages inclusion and diversity.
  • 25 days annual leave increasing by 1 day per year up to 30 days after 5 years, plus 1 privilege day to mark the King�s birthday. In addition to the normal bank holidays.
  • Generous family friendly policies.
  • Fast and modern IT kit which utilises Windows 10 and Microsoft 365, enabling seamless working from home and collaboration across teams.

    • �For full information see our Benefits information pack.�

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