Bilingual German Instructional Designer - United Kingdom - Percepta LLC

Description

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Bilingual German Instructional Designer

United Kingdom

German Bilingual Instructional Designer
United Kingdom – Fully Remote
Full Time – 37.5 hours per week – Monday to Friday between
Salary – £36,180pa + Language Allowance – £2,000pa + Annual Performance Bonus + Fantastic Company Benefits.

At Percepta, we bring first-class service across each market we support. As a Fully Remote Bilingual Instructional Designer (English/German) you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You'll Be Doing:
As Instructional Designer you'll be analysing the training needs for client-based programs. Working closely with clients to assess, develop, and implement training materials. Design and develop new hire, cross-training, and other training materials using ADDIE and other curriculum development methodology. Evaluating and administering traditional and eLearning training solutions using various multi-media formats and authoring tools. Assessing content development effectiveness to enhance training content as needed. Partnering with Operations, Clients, and all other stakeholders to build knowledge checks, assessments, and training recommendations when needed.

During a Typical Day, You'll:

Design, Development, and Implementation (60%)

• Design and develop learning objectives and outcomes.

• Partner with internal and external clients to create and edit training materials.

• Using Adult Learning Principles select the most effective instructional methods for delivery, including but not limited to, eLearning, Self-Paced Training, Instructor-Led Training (ILT), or Virtual ILT delivery methods.

• Design and develop facilitator and participant material for new hire, continuous, and cross- training by project.

• Design practical application scenarios including practical application exercises, role-plays, case studies, games, and simulations.

• Develop and maintain knowledge artifacts to be used in both training and production.

• Develop and conduct Train-The-Trainer (TTT) sessions.

• Maintain source materials and final content in a shared location (SharePoint) to be used for future development needs.

Project and Program Management (20%)

• Develop timelines and project plans for development, deliver project plans, and receive approval of timelines.

• Partner with all customers, (internal and external) to identify training needs by program.

• Schedule and lead regular project meetings with all clients (internal and external) to include communication of project status and development.

• Provide project status updates and any possible risks to Training Supervisor in a timely manner. Partner with Training Supervisor to develop action plan to address risks and meet timelines.

• Conduct post-project analysis to determine the quality of implementation and provide feedback recommending training modifications.

Training Analysis/Evaluation (20%)

• Conduct Front End Analysis (FEA) to identify curriculum objectives and development needs. This includes working closely with the client to identify scope, objectives, and approach of project.

• Conduct analysis on operational performance to identify knowledge gaps.

• Develop training action plans for individuals and groups based on performance needs.

• Using defined program metrics, measure the effectiveness of training and modify content when gaps are identified.

• Develop evaluations of content that are linked to the performance objectives to aid in validating content effectiveness.

What You Bring to the Role:

Education

• Bachelor's Degree (preferably in Instructional Design, Education, Adult Learning/Training, Graphic Arts, or other related educational fields) and relevant curriculum design experience required, or a combination of education and experience.

• ISD Certifications are highly desirable.

• Certifications in design programs (Articulate, Camtasia, Captivate, etc.) are highly desirable.

Experience

• Minimum of 3 years of professional training and development experience

• 1-3 years of Instructional or Curriculum Design preferred

• Call Center experience is preferred.

Skills

• Bilingual in Wrtten and Verbal English and German – Minimum of Level C1/C2

• Strong project management and organizational skills

• Ability to work with all levels of employee and management

• Creativity

• Ability to work in a fast-paced environment

• Ability to develop training material with short timelines

• Excellent writing, communication, and presentation skills

• Detail oriented

• Positive attitude

• Ability to prioritize business requests and self-manage workload and timelines

• Advanced computer skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, etc.)

• Design skills: Online design tools (Articulate Storyline 360, Camtasia, Captivate), and Photoshop, etc.

• Analytical, design and development skills

• Maintain a positive work environment that fosters team performance.

• Background in using methodologies like Kirkpatrick or Gagne to design and measure training effectiveness

Other

• Able to work a flexible schedule to include extended evening and weekend hours as needed

• Ability to work in a team environment as well as autonomously

• Able to travel on a limited basis

What You Can Expect:

• 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus public/bank holidays.

• Life Assurance 4 x annual salary,

• Contributory pension scheme,

• Private Medical Insurance

• Comprehensive travel insurance for you and family in line with Scheme rules,

• Discounted dental scheme,

• Discounts on brand new vehicles

• Employee Assistance Program (EAP).

About Percepta

Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:

Culture of Service – to be treated like you are the customer from day one

Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions

Respect – a team that is accountable, dependable and gives you their full attention

Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

Career Growth – lots of learning opportunities for aspiring minds

Diversity – be a part of our growing diverse and community-minded organization that is all about having fun

Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.