- Provide first point of contact for all IT related, Issues, Incidents, service requests and queries.
- Ensure user queries or issues are captured, validated and where possible resolved at the first point of contact. Any issues requiring escalation are triaged and assigned to the correct resolver group and/or third party.
- Perform advanced troubleshooting for more complex Incidents and requests to ensure all information is captured to assist other resolver group to resolve the issue in a timely manner and within SLA.
- Accountable for management of the lifecycle of a ticket through to resolution. Ensure users are informed of progress, tracking and escalating issues as necessary within defined SLAs
- Daily operational tasks, to include daily
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First Line Customer Support Engineer
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RedTech Recruitment Ipswich, United KingdomA fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional t ...
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Technical Support Engineer
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RedTech Recruitment Ipswich, Suffolk, United KingdomJob Description A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Suppor ...
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Technical Support Engineer
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RedTech Recruitment Ltd. Ipswich, Suffolk, United KingdomA fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional t ...
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Systems Analyst
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Ipswich Borough Council Ipswich, United Kingdom Full timeJob details · Job titleSystems Analyst Job referenceREQ00842 Date posted23/04/2024 Application closing date10/05/2024 LocationGipping House Salary£33,945 - £35,745 Contractual hours37 BasisFull time Job category/typeMaintenance and Contracts AttachmentsBlank Job description Mai ...
Service Desk Analyst - Diss, United Kingdom - CVS Group Plc
Description
Service Desk Analyst - Support Office
We are seeking a 2x Service Desk Analysts to be the point of contact for all IT related issues, incidents, service requests and queries. Ensuring user queries or issues are captured, validated and where possible resolved at the first point of contact. If not resolved ensure triaged for further processing through the appropriate user groups. Overall ensuring provision of an excellent customer service to the CVS business.
Location: The role will be Hybrid working with 3 days working in our Diss Head Office and 2 days working from home.
You will participate in a shift rotation covering the hours of 08:00-18:00, with occasional Saturday coverage (1 in 14). Travel to site-based locations may occasionally be required
Key responsibilities and tasks include: