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    Operations Analyst - Southampton, United Kingdom - Starling Bank Limited

    Starling Bank Limited
    Starling Bank Limited Southampton, United Kingdom

    3 weeks ago

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    Description

    We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

    We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company.


    We're a bank, but better:
    fairer, easier to use and designed to demystify money for everyone.

    Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech.

    We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do.

    Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together

    The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers.

    Our Technology Operations team is the first line of support for Starling Bank, both internally for our colleagues and externally for our technology partners.

    It's very important to us at Starling Bank that staff have the best possible experience with the technology they use on a daily basis.

    We run both Macs and Windows, with a majority of our users running Macs, supplemented by a number of SaaS applications.

    Our computers are managed by a combination of Jamf and Intune, and sit on our Meraki network. We have zero physical infrastructure on site barring networking, so you won't find Active Directory here. 5 hours a week between 7am-10pm Monday to Sunday.

    As a Technology Operations Analyst, you'll be the face of support for technology for all staff at the bank, assisting with hybrid support for our colleagues and external partners, whilst sharing solutions that improve technology outcomes for all.

    Provide 1st line technology support/security issues raised in Slack, email and face-to-face office interactions.

    Facilitate onboarding training for new employees: ensuring staff have access to the equipment, software and services they need to work efficiently.

    Help the team to manage asset inventory, procurement, repairs, auditing and licensing.
    Computer hardware provisioning from returned stock.
    Arrange collection of leavers hardware.
    Perform daily office equipment checks, ensuring all conference rooms are fully functional at the start of each day. Have deep knowledge and experience of supporting mainly Apple Mac environments, including MacOS, Jamf etc., as well as Windows
    Have previous experience working in a first line support role in a Mac environment
    An interest in and suitable understanding of Starling's technology.
    Be able to succinctly communicate basic technology issues to other members of the Workplace Technology team.
    Work with other members of the Workplace Technology and Security teams to apply solutions to problems.
    25 days holiday (plus take your public holiday allowance whenever works best for you)
    ~ An extra day's holiday for your birthday
    ~ Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
    ~Salary sacrifice, company enhanced pension scheme
    ~ Life insurance at 4x your salary & group income protection
    ~ Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
    ~ Generous family-friendly policies
    ~ Incentives refer a friend scheme
    ~ Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
    ~ Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

    While we can't accommodate every flexible working request, we're always open to discussion.

    Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace.

    Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

    When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice.

    By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes.
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