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    Senior Legal Manager - Southampton, United Kingdom - B&Q

    B&Q
    B&Q Southampton, United Kingdom

    2 weeks ago

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    Description
    Job Description Loyalty Manager (12 Month FTC- Maternity Leave Cover)
    Up to £55,000 + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + hybrid working


    From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love.

    At B&Q we have a hybrid approach to working to increase flexibility in how we work.

    For this role we expect you'll be working from our Store support Office as and when there is a delivery need.

    We are also hoping to hear from anyone interested in flexible working options.

    As the Loyalty Manager you will work closely with the Senior Loyalty Manager to define and deliver the Loyalty propositions.

    You'll also be accountable for successful and efficient operations, collaborating with and providing guidance to the Loyalty Ops team to ensure effective operational management.

    Support the Senior Loyalty Manager with the re-design, review, and formulation of new strategies for the Loyalty proposition, positioning and brand (working with teams that enable the delivery e.g. Brand Marketing)


    • Identify and implement initiatives that acquire new customers into the loyalty programs and nurture and increase the value of existing loyalty members, such as loyalty events, promotions, rewards, and surprise and-delight initiatives. Owning the end-to-end delivery, working cross functionally with teams such as marketing, commercial and retail
    • Customer Experience and

    Journey Management:

    • Ensure the effective embedding of the Loyalty propositions across channels and customer journeys Insights, Reporting, and

    Performance Analysis:

    • Engage with data and analytics teams to gather and leverage customer data, generating insights to drive loyalty strategies
    Be accountable for the effective operational management of the Loyalty programs and execution of Loyalty initiatives

    Collaboration and Stakeholder Management:

    • Widely share the Loyalty plan and how we will grow value from new and existing members
    • Collaborate with cross-functional stakeholders - including data & analytics, marketing, digital, commercial, customer service - to deliver Loyalty objectives and the required customer experience.
    Strong understanding and experience in operational management of Loyalty schemes

    • Familiarity with legal and compliance considerations related to Loyalty programs
    • Good analytical skills with the ability to derive insights from data and make datadriven decisions
    • Detailoriented with strong project management skills to handle multiple initiatives simultaneously
    • Creative problemsolving skills and a proactive approach to overcoming challenges
    • As well as a competitive salary, our benefits package includes an awardwinning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more
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