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    IT Service Desk Analyst - Manchester, United Kingdom - Chassam Recruitment Limited.

    Chassam Recruitment Limited.
    Chassam Recruitment Limited. Manchester, United Kingdom

    4 weeks ago

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    Description

    IT Service Desk Analyst - Manchester

    Chassam Recruitment are currently recruiting for an IT Service Desk Analyst for a leading client based in Manchester. The role will be a mixture of home and office based

    You will be responsible for supporting approximately 350 users ensuring incidents, problems and requests are resolved.

    On a day to day basis you will be responsible for the:

    • Day to day IT Service delivery working within an ITIL environment
    • Monitoring and assessing the severity of service desk incidents
    • Reviewing systems and application logs, looking for any potential issues
    • Liaising with vendors to coordinate 3 rd line support for all IT Services
    • Supporting both Windows and MAC operating systems
    • Troubleshooting both hardware and software issues

    As a 1 st Line Service Desk Analyst, you need to have experience in:

    • Proven track record in providing IT Support
    • Troubleshooting both hardware and software issues
    • Supporting both Windows and Mac operating systems
    • Office 365 and Active Directory experience
    • Exposure to VPN technologies
    • Network principles and concepts
    • Cabling/Patching
    • Intune/SCCM

    This is an exciting role which will offer you exposure to all the latest technologies and the opportunity to work in a fun and fast paced environment.

    An excellent salary is on offer and you will be working in a great team with great people. There is an on call rota for this position.

    To apply, please send your CV ASAP

    #J-18808-Ljbffr

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