Contact Centre Advisor - Newport, United Kingdom - WP Recruitment

WP Recruitment Newport, United Kingdom

2 weeks ago

Description

Contact Centre Advisors

Industry: Infrastructure

Location: Newport, Isle of Wight - this is not a remote working role

Hours: 7am - 7pm dayshift / 7pm - 7am nightshift

Days: 4 on/4 off, on a rota basis

Duration: Temp to Perm for the right candidate

Duties:

Responding to customer calls within set timescales, complaint handling, providing and processing information.
Maintaining in house, complex computerised systems (training given)
Adherence to standards.
Compiling accurate messages and producing reports.
Liaison with internal departments and external agencies, contractors and the public.

Experience:

Strong customer services experience (including complaint handling) within an office based environment is required as are a good level of administrative and organisational skills.
In addition, experience of inbound call centre is preferred but must have a good telephone manner and communication skills as a minimum.
Must have a good level of computer literacy and attention to detail with the ability to learn new systems.
Must be flexible with working hours.
Initial systems training will take place on the dayshift for the nightshift role.

Salary: 11.44 per hour worked day shift/ 15.21 per hour worked nightshift

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