Client Adviser - Wakefield, West Yorkshire, United Kingdom - Wakefield Council

Description

We are looking to recruit a self-motivated and enthusiastic Customer Advisor for our fast paced and demanding customer access point who will undertake initial assessments for those that are homeless or threatened with homelessness.

You will be required to provide universal housing options advice to customers and assist to find solutions to their housingdifficulties.

You will explore available housing options and work within the Councils Single Point of Access for commissioned homelessness services.

30am to 5pm Monday to Friday dealing with all forms of approach to the service which includes face to face and telephone.

Our customers can present with a range of difficulties that need to be identified and will require you to apply your customer service experience to achieve a positive outcome with often hard to reach customers who may display unpredictable behaviour.

This is a challenging but rewarding role for someone who has experience of customer service and has the skills to work in a highly charged environment.

To provide customer contact for service users who are homeless, potentially homeless or in housing need providing information, advice, support, signposting and advocacy as well as solutions to assist in resolving initial enquiries made to the Housing Needs Service.

To provide key administrative support to assist in the operation of the Housing Needs Service

Working as part of a duty team and be the first point of contact for people who are homeless, potentially homeless or in housing need.

Delivering a high standard of customer service face to face, over the telephone, in writing or via electronic means.

Triaging homeless enquiries and referring the most complex cases to the Duty Manager
A qualification at level 2 of the qualifications and Credit Framework or significant work-based experience
This is a Full-Time post of 37 hours per week, which is office based
~25 days of Holidays plus 8 Bank Holidays.
~ Support and ongoing training.
~ Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard)
~ The Local Government Pension Scheme (LGPS)
~ Great range of benefits including discounted membership to our excellent leisure facilities with free 12 weeks exercise program with a dedicated personal trainer, discounts for a range of retail, entertainment, health and leisure providers, cycle to work scheme and many more.