Centre Admin London - United Kingdom - Move Language Ahead

Description

Centre Administrator

The MLA Center Administrator is a full-time, seasonal position (mid-June until mid-August) with MLA Move Language Ahead, which is the trade name for Go Languages Worldwide ltd in the UK and Study World Corp. in the US. As the Center Administrator, you would work under the direct supervision of the Center Director. You will be responsible for all logistics including finances of an MLA center. This position will reside on campus and monitor the safety and well-being of international high school students attending our cultural immersion program.

Position Overview

• Responsible for all logistics and financing
• Reports to Centre Director
• Employment from end of June – beginning of August
• 6 working days per week
• 1 day off per week

Required Skills

• Positive outlook
• Enthusiasm
• Excellent organization skills
• Ability to work long hours in a high-pressure environment
• Proficient with Microsoft Office suite, especially Excel

Company

For almost 50 years, MLA World has been bridging cultures together through education and world travel. We are a company dedicated to encouraging the growth of global citizens through English language learning abroad and safe, culturally immersive youth programming. With travel and education at the forefront of our mission, MLA's work culture is always exciting and full of change. We are an international team who loves sharing culture, stories of travel, and a passion for working with youth and enlarging their perspectives of the world.

Company Mission Statement

MLA Move Language Ahead is an industry leader committed to providing premier international study abroad programs that ensure the highest levels of safety, education, and cultural immersion.

LOCATIONS

• London Roehampton University
• London Kings College
• LondonUCL
• LondonDulwich College

Dates
June 19, 2024 – August 15, 2024*
*Contractdates may vary to meet the needs of the program

Schedule
The Centre Administrator is required to work a flexible schedule to meet the demands of the program including a variety of day, night, and weekend shifts. As the Centre Administrator, you would be required to reside on campus in MLA Move Language Ahead-provided housing for the duration of the program. You will also participate in nightly on-call responsibilities to ensure the safety and wellbeing of our students and staff.

Required Knowledge, Skills and Experience
The successful candidate must have a high school degree or equivalent. Furthermore, you are a successful candidate if you have good interpersonal skills and can thrive in the high-pressure environment of an exciting international summer school. You must represent MLA Move Language Ahead's values and model those values to your team, university staff, attraction vendors and clients.

Additional required skills include:

• Financial background in managing a budget, recording expenses, and maintaining accurate records
• Excellent communication (verbal and written)
• Attention to detail
• Self-motivation
• Ability to establish excellent relationships with our clients, specifically the Group Leaders
• Aptitude to effectively use Microsoft Word and Excel
• Ability to be pleasant, polite, and cooperative with fellow employees, vendors, and guests

Additional preferred qualifications:

• Associate's or Bachelor's Degree
• Prior work experience as a manager
• Prior experience overseeing a strict operating budget
• First Aid certification

Key Position Accountabilities
Pre-Program

• Attend all required, paid training/induction meetings prior to the start of a session
• Review itineraries and become knowledgeable about all aspects of the program
• Complete any required training sessions/courses as directed
• Become familiar with the mlaEasy Center Management software

Management of the Center

• Assist in maintaining a clean, organized, and professional Center Office
• Attend all meetings with Group Leaders in support of the Center Director
• Attend regular meetings with Campus Partners which may include Conference Services, Dining Services, and Public Safety to record minutes

Welfare & Safeguarding

• Support the Center Director in establishing and effectively communicating to staff and guests site-specific emergency evacuation and preparedness plans
• Maintain 24-hour on-call emergency assistance for the Center
• Address any guest or staff concerns and properly document and report concerns
• Be aware of any specific safeguarding needs of minors (those under the age of 18)
• Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively

Company Quality Performance

• Participate in a comprehensive Center induction to all new guests within 24-hours of arrival
• Attend the Group Leader meeting within 24-hours of arrival
• Confirm the student and Group Leader handbooks are available and the contents are being adhered to
• Follow-up with staff to verify all guest inquiries are handled promptly and effectively

Program Set-Up

• Oversee the staff with the preparation of the site to include the set-up of the Center Office
• Assist with the set-up of student rooms by distributing linen, arranging furniture, and preparing keys
• Conduct guest room inspections to verify the rooms are clean and up to the standards of MLA
• Ensure a correct rooming list has been provided to the Center in accordance with the Center contract

Administrative Duties

• Maintain the Master Center Excel file with detailed housing, dining, and facilities usage
• Collect and catalog all receipts for purchases made by the staff
• Manage the Center petty cash and participate in weekly audits by the Center Director
• Manage the distribution and reconciliation of staff meal cards
• Assist the Activity Manager with the booking and confirming of extra excursions
• Oversee the maintenance requests by group leaders and students and ensure they are communicated and completed by the campus partners
• Administer the collection and distribution of the student passports and security deposits
• Assist Welfare Manager in reporting of campus damages and collecting security deposits when necessary
• Attend regular staff meetings to maintain good communication and positive morale
• Participate in the end-of-program staff evaluations and program report
• Provide daily maintenance on the Center Notice Board to ensure accuracy and clear communication

Liaising

• Develop a good business relationship with the college/university to ensure the contract is being applied properly
• Assist the Center Director to ensure grievance and disciplinary procedures are adhered to
• Provide support for all direct reports and subordinates when necessary
• Maintain regular communication with the COO and/or the Head Office
• Use company-provided communication channels for all business correspondences including company email and phone
• Develop and maintain open lines of communication with Group Leaders
• Support MLA Center Administrators at other centers when required

Off-Campus Excursions

• Ensure receipts are collected for all purchases made on/for excursions
• Assist the Activity Manager to confirm all contracts and payments have been made to vendors

On-Campus Activities

• Maintain a visible presence at the Center
• Make regular visits to the dining hall during mealtimes to interact with the guests and confirm operations are running smoothly
• Ensure receipts are collected for all purchases made for on-campus activities

Residence Hall Supervision

• Support the Night Guardian in the event any issues arise requiring that more than one person be present
• Apply fines to guests for damages to residence halls and/or campus property

Compensation
The Welfare Manager is compensated as a weekly salary commensurate with the successful candidate's education and experience. Starting salary is from GBP 550per week (+ Holiday Pay 12.07%). The Activity Manager will also receive complimentary room and full board as part of their compensation package.

MLA Reputation and Code of Conduct

• To actively support MLA in its mission to provide quality learning
• To provide courses that will challenge the students (realise their potential) and work together to reach their academic targets and support them
• To comply with management requests to follow the guidelines of external organisations such as British Council in a timely and accurate manner
• To be dressed in a presentable professional way and always start on time and if this is not possible to inform your manager as early as possible
• Develop a good rapport with the students and Group Leaders and avoid absences as much as possible
• There is a specific list of what code of conduct we expect from all staff members in our Staff Handbook

UK EQUALITY ACT 2010
MLA Move Language Ahead is an equal opportunity employer dedicated to excellence through diversity and does not discriminate on the basis of age, gender, marital status, being pregnant or on maternity leave, race (including ethnic or national origin, nationality and colour), disability, sexual orientation or expression, religion, beliefs, or any other non-job related criteria.

US AFFIRMATIVE ACTION STATEMENT
MLA Move Language Ahead is an Equal Opportunity/Affirmative Action employer dedicated to excellence through diversity and does not discriminate on the basis of age, race, color, religion, national origin, sex, sexual orientation, handicap/disability, Vietnam-era/disabled veteran status, gender identity or expression, or any other non-job related criteria.