Microsoft Proposition Manager - Birmingham, United Kingdom - Intercity Technology

Description

About The Role

To support Intercity Technology (ITL) to develop and market Microsoft based propositions; working alongside commercial to extract the maximum value from the Microsoft partner programme and with this delivering products and services to the UK SME marketplace, initially surrounding Teams, M365, AVD, Azure and security.

Working in close collaboration with the sales specialist, commercial and technical solution teams, the Proposition Manager understands customer wants, needs and aspirations, builds propositions that gives customers a reason to be interested, enables sales, and manages proposition launches; ultimately driving the growth of the Microsoft solution set.

They keep on top of market trends and perform analysis to inform product strategies, assist the sales teams in achieving the targets; and provide input to Major Bid responses.

This is an exciting opportunity for an experienced IT professional with at least 4 years' Microsoft and associated desktop, server and network experience. The individual will be responsible for the Product Management of the Microsoft based services proposition category set, from inception through to decommissioning. This involves market research, customer insight, definition of business cases, product design and definition, in-life product management, planning the development, marketing and delivery of products, measuring the success of products and coordinating the decommissioning of products.

You will be constantly collaborating with cross-functional teams to ensure that propositions deliver growth, and that products & service are delivered on time, within budget. The role accountabilities include, but are not limited to:

• Delivering innovations based upon clear customer, market and technology understanding, delivering propositions that enable profitable growth that exceeds budgets. This while working with sales specialists, technical solution architects and commercial as core stakeholders.
• Stimulating lead generation and growth; create and deliver agile go-to-market propositions that have clear target markets & personas, descriptions of customer problem/ solution statements, service differentiators and evidence points to provide to marketing. Hypotheses on what we would want to take to which markets, ideally at a vertical level.
• Ability to envisage & launch commercial pricing propositions and bundles that promote new business, cross and upsellopportunities.

Maintaining the product & service portfolio operationally, commercially and technically, ensuring we manage:

1. new product introduction process vendor & technical evaluation process (to include red flag commercials, ESG, security) & ongoing vendor recommendations & maintenance/replacement.
   
2. Maintenance of existing product & services portfolio, to include ensuring we have technical, sales and commercial capability to win in changing markets
   
3. Sunsetting and retiring of products and services.

Creation of go-to-market strategies and tactics per propositions category to include:

1. Sales enablement materials & sales training, proposal documentation.
2. Customer communications & updates, promotions
3. Agile minimum viable propositions to test in marketing
4. Refinement through customer forum and insight management & marketing tests.

Using your aligned product operations colleagues you will oversee, full product operational readiness & processes to include:

1. Service definition design – API & portal
2. Sales enablement documentation on SLA, service definition, APIs, boiler plate for
3. proposals. Technical specifications documentation, service handbooks.
4. Training (on processes), technical, provide and assure
5. Commercial, contracts & pricing (commercial lead)
6. Security definitions, credibility, certification & reporting
7. Sustainability definitions credibility, certification & reporting

KPIS:

1. Revenue, margin, profit, contribution to overheads, ideally EBITDA
2. Marketing (MQL), sales (SQL) and Pipeline (Opportunity) adds and funnel conversion rates
3. Sales performance vs targets & market growth
4. New business sales profitability
5. Roadmap delivery v milestones

What we are looking for:

• 4 years' experience in a customer facing Product Manager Microsoft Services role.
• A detailed knowledge direct competitor Microsoft based products and services with an in-depth understanding of all supporting infrastructure and technologies.
• Ideally worked in a similar role for a System Integrator or Service Provider, or for Microsoft directly in a relevant role.
• Experience and direct understanding Microsoft partner programmes and working with commercial to get the most out of the incentives, maximise ongoing margins, and optimise COOP funding.
• Displays an understanding of marketing and has worked with marketing teams in previous roles for lead activation, sales enablement and product launches.
• Working with commercial businesses, public sector (central & local government, NHS, police) and third-sector organisations

Desirable, in the Microsoft context:

• Teams and Modern Workplace
• Security solutions
• M365
• Power Apps
• Private, Hybrid and Public Cloud Infrastructure knowledge including Azure

• 23 days holiday, plus your birthday off (and your 8 days bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days
• Annual pay reviews
• All-company bonus scheme
• Death in service cover
• Employee assistance programme
• Company pension
• Active social calendar
• A strong focus on developing our people

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud and managed services, with a big difference – Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

• • Customer Net Promoter Score of +85
• • Gold Award Investors in People Accreditation
• • 3-star "World Class" Best Companies accreditation, and for 2022 and 2023:
• • The no. 1 best telecoms company to work for
• • The 9 th best company to work for in the Midlands
• • The 34 th best large co mpany to work for in the UK
• • Platinum E c o Vadis rating

We select candidates with the right skills, experience and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to preemployment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications.We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.