- Responsible for the experience and ecosystem operation of the TT shopping center, creating a reliable ecosystem, enhancing consumer trust, and completing ecosystem goals;
- Establish a digital shelf marketplace, product stratification and seller stratification, pay attention to negative customer experiences and resolving them, and provide safe products for customers;
- Responsible for the construction of ecosystem strategy systems, quickly locate key issues, define features, formulating corresponding strategies and effect evaluation with various teams;
- Pay attention to industry trends, timely extract effective information through user research and competitive research, optimize and improve ecosystem strategy, and achieve sustainable operations.
- Bachelor degree or above, have relevant work experience in e-commerce and building ecosystems;
- Strong independent thinking and data analysis skills, good at discovering and solving problems, and able to think independently;
- Have a strong business understanding of the e-commerce ecosystem industry and be able to output high-quality strategies based on business development;
- Excellent logical judgment and communication skills, good at cross-functional collaboration; good work attitude, able to actively face difficulties and challenges at work
- Language:
- Ecology understanding
- Experience with product/seller classification
- Experience enhancing customer experience
- Conflict balance
- Data analysis
- Fluency in other languages is a plus to ease communication with cross-functional stakeholders
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Shop - Platform Experience & Ecosystem Program Manager, Shopping Center - London, United Kingdom - TikTok
Description
About the teamThe e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.
With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.
We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.
We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.
Part of the Global E-commerce team, we are looking for business talents to drive the growth for TikTok Shop's newest e-commerce feature - TikTok Shop Shopping Center.
TikTok Shop Shopping Center serves as a central hub where users can easily discover promotions (campaigns & flash sale), a wider product assortment from across our TikTok Shop merchants recommended through shoppable content (in-feed video, product showcase and LIVEs) as well as manage their orders all natively within one tab.
Responsibilities:
Basic Qualifications:
English fluency Preferred Qualifications:
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