- Trustworthy and discreet you will see a great deal of highly sensitive information and the maintenance of absolute patient confidentiality is essential.
- IT literate you will be comfortable operating with standard MS Office software (fully competent in MS Word, competent in MS Excel and will learn and become skilled in the use of specialist medical, scanning, document management and coding software (training provided).
- Diligent - a high level of accuracy is required as the data inputting relates to vital clinical and other confidential information used in patient care. Errors could result in harm to patients.
- Literate - A high standard of written English will be demonstrated and you will learn medical terminology and develop a working knowledge of some of the concepts behind the words.
- Self-management You will manage your own workload efficiently and alert your line manager if any backlogs develop. You will work in a timely manner and prioritise appropriately.
- QUALIFICATIONS/
- TRAINING
- Educated to good GCSE / A level standard or equivalent including English Language and mathematics and a minimum of two years experience of working in an office administration role
- Admin/IT experience
- EXPERIENCE AND KNOWLEDGE
- Understanding of information management, administrative systems
- Good literacy and numeracy skills
- Attention to detail and accuracy in all matters
- Proficient with Microsoft Office suite including Word, Excel and PowerPoint
- MOTIVATION AND SKILLS
- Prioritise and work to deadlines.
- Outstanding organisational skills
- Work effectively and collaboratively as part of a team but also autonomously.
- High level and adaptable communication skills across a range individuals of all ages, backgrounds and cultures with varying social and emotional needs
- Promote and maintain good working relationships with a variety of external partners.
- Keep accurate records of discussions and clearly replicate discussions in writing
- Work on own initiative but within constraints of the role
- Understanding of and commitment to equality, diversity and inclusion
- Ability to competently use technology and IT systems including word processing, email and the internet to create simple personalised plans with individuals
- DISPOSITION
- Ability to work across multiple sites in the Sunderland area
- Provide motivational coaching with the ability to inspire trust and confidence
- Confident and comfortable with difficult situations
- Patient, friendly and approachable
- Able to work under pressure and emotionally resilient
- Ability to work flexible hours which may include evenings or weekends
- Ability to actively listen, empathise with people and provide non-judgemental support
- Ability to respect and value individual lifestyles, backgrounds and cultures
- OTHER
- Full, valid driving licence and use of own car.
- Meet DBS standards and Criminal Record checks
- Evidence of continuing professional development
- Experience of working in General Practice
- An understanding of IT systems
- Ability to support the development of small voluntary led groups
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Alliance Care Administrator - Washington, United Kingdom - Sunderland GP Alliance
Description
Job summary
JobTitle: Alliance Care Administrator
Accountable to: Head of General Practice
Responsible to: Assistantto Head of General Practice
Location: SGPAMonument Surgeries (travel to other SGPA Practices may be required)
Hours: hours per week
Salary £22,
Main duties of the job
JOB PUROSE
Tomanage patient flow through Alliance Care.Ensuring all patient contacts are filtered to the correct team. Transfer Patient Detail to EMIS where thepatient has NHS Login.
About us
In Sunderland, we have a vision to develop healthcare thats fit for the future. Sunderland GP Alliance, a non-for-profit organisation owned by the citys GPs and representing over 250,000 patients, is part of that vision. Over the last few years, we have strived to improve services for patients and staff, developing and implementing ambulatory ECG, the management of post-bariatric services in the community, decision making and referral support software for GPs, a clinical pharmacy service for thirteen member practices, and post discharge clinics that reduce the administration burden on surgeries.
Job descriptionJob responsibilities
MAIN DUTIES AND RESPONSIBILITIES
To identify and prioritise contacts via the artificial intelligence solution to indicate the priority and urgency of cases to practice staff.
To support Alliance Care clinicians to allocate appointments according to clinical need to provide equitable access to care.
To cross check information transferred into the patient's medical records.
To filter out admin queries and forward to relevant team for further action.
To monitor methods of patient access via Alliance Care reporting functionality
To support patients to enable them to use their preferred method of choice to access Alliance Care , via website, telephone, or face to face.
To promote and support sign up to NHS App for all patient's using Alliance Care.
To maintain the computer clinical filing system in an accurate and secure manner.
As a superuser you will be expected to provide training and support to extended staff.
To assist with the gathering of statistics and information when required.
Confidentiality
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Alliance may only be divulged to authorized persons in accordance with the Alliances policies and procedures relating to confidentiality, and the protection of personal and sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Alliances Health & Safety Policy to include:
Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks.
Ensuring that all accidents or dangerous accidents are reported and investigated and follow up action taken where necessary.
Equality and Diversity
The post-holder will support the quality, diversity and rights of patients, carers and colleagues to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.
Quality
The post-holder will strive to maintain quality within the Alliance, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhanced the teams performance.
Work effectively with individuals in other agencies to meet patients needs.
Effectively manage own time, workload and resources.
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods of communication and respond accordingly.
Person SpecificationSkills
Essential
Experience
Essential
Desirable
