- Remote support and identifying issues affecting customers systems and services, followed by performing a 2nd line diagnosis with a view to resolution
- Be able to work without continuous supervision and be trusted to provide professional support services to Intercity customer
- To be able to self-educate and attain industry standard IT accreditation
- Liaise with clients to analyse, review, identify and develop relationships the meet/ exceed customer need
- Contribute to highest levels of prospect and customer satisfaction
- Make recommendations on improvements to Intercity services and service quality
- A minimum of one years' experience providing security solutions in a technical support role
- CCNA or equivalent
- Be familiar with the primary function of networking equipment (e.g. Routers, Switches, Firewalls and wide area communications
- Awareness of some of the following vendor products; Check Point, Juniper, Cisco, Extreme, Aruba, Exinda
- Excellent interpersonal, written and verbal communication skills
- IT degree is desirable but not essential
- 23 days holiday and a day off for your birthday (plus 8 days holiday in lieu of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days
- Annual pay review
- Holiday Buy Scheme
- All-company bonus scheme
- Death in service cover
- Employee assistance programme
- Company pension
- Active social calendar
- Strong focus on developing our people
- Customer Net Promoter Score of +85
- Gold Award Investors in People Accreditation
- 3-star "World Class" Best Companies accreditation, and for 2022 and 2023:
- The no. 1 best telecoms company to work for
- The 9th best company to work for in the Midlands
- The 34th best large company to work for in the UK
- Platinum Eco Vadis rating
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ISOC Tier 2 Engineer - Bolton, United Kingdom - Intercity Technology Limited
Description
Are you passionate about IT? Thrive off providing excellent customer service? Want to join a company with genuine career progression opportunities?We are looking for a Tier 2 Engineer to join our team; based in our ISOC (Intercity's Secure Operations Centre), to support the managed services customer's networks using Intercity's system management toolsets and processes. As a Network Engineer you will provide second line support in the ISOC and ensure the continuous smooth operation of the network service. The hours of work are on a rota basis that covers 24x7x365.
As a Tier 2 Engineer, you will be responsible for:
About The Company
Intercity Technology provides reliable and secure technologies in communications, cloud and managed services, with a big difference – Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:
