- Remote support and identifying issues affecting customers systems and services, followed by performing a 2nd line diagnosis with a view to resolution
- Be able to work without continuous supervision and be trusted to provide professional support services to Intercity customer
- To be able to self-educate and attain industry standard IT accreditation
- Liaise with clients to analyse, review, identify and develop relationships the meet/ exceed customer need
- Contribute to highest levels of prospect and customer satisfaction
- Make recommendations on improvements to Intercity services and service quality
- A minimum of one years' experience providing security solutions in a technical support role
- CCNA or equivalent
- Be familiar with the primary function of networking equipment (e.g. Routers, Switches, Firewalls and wide area communications
- Awareness of some of the following vendor products; Check Point, Juniper, Cisco, Extreme, Aruba, Exinda
- Excellent interpersonal, written and verbal communication skills
- IT degree is desirable but not essential
- 23 days holiday and a day off for your birthday (plus 8 days holiday in lieu of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days
- Annual pay review
- Holiday Buy Scheme
- All-company bonus scheme
- Death in service cover
- Employee assistance programme
- Company pension
- Active social calendar
- Strong focus on developing our people
- Customer Net Promoter Score of +85
- Gold Award Investors in People Accreditation
- 3-star "World Class" Best Companies accreditation, and for 2022 and 2023:
- The no. 1 best telecoms company to work for
- The 9 th best company to work for in the Midlands
- The 34 th best large co mpany to work for in the UK
- Platinum E c o Vadis rating
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ISOC Tier 2 Engineer - Bolton, Greater Manchester, United Kingdom - Intercity Technology
Description
About The Role
. Are you passionate about IT? Thrive off providing excellent customer service? Want to join a company with genuine career progression opportunities? We are looking for a Tier 2 Engineer to join our team; based in our ISOC (Intercity's Secure Operations Centre), to support the managed services customer's networks using Intercity's system management toolsets and processes. As a Network Engineer you will provide second line support in the ISOC and ensure the continuous smooth operation of the network service. The hours of work are on a rota basis that covers 24x7x365. As a Tier 2 Engineer, you will be responsible for:About Us
Intercity Technology provides reliable and secure technologies in communications, cloud and managed services, with a big difference – Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:
We select candidates with the right skills, experience and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to preemployment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications.We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
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