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    Senior Client Service Manager - Belfast, United Kingdom - Citigroup Inc.

    Citigroup Inc.
    Citigroup Inc. Belfast, United Kingdom

    3 weeks ago

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    Description
    Are you looking for a career move that will put you at the heart of a global financial institution?

    By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

    Citi, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions.

    Providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

    Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

    Here at Citi our strategy and solutions delivery team sit within our talent acquisition function, this role provides the client services manager the opportunity to shape how Citi delivers talent acquisition with the ability to drive excellent customer service to our internal clients & accelerate operational excellence.

    This role helps deliver & shape the ambitions of our internal leadership team right through to execution

    This role gives the opportunity to become an extended member of Citi's Global Workforce Intelligence & Talent Acquisition Leadership team, this role is our senior internal client services manager providing end to end support & delivery for our global workforce intelligence & talent acquisition leaders across their independent operational disciplines.

    It is an enabling role to support building best in class workforce intelligence & talent acquisition capabilities across Citi.

    The role will have responsibility of leading a team enabling productivity, driving governance, accountability & impact via our centralised internal delivery pillars such as project delivery, technology solutions & controls.

    Oversight on operational & business reviews (ability to deliver clear & concise summaries for Senior Leadership Team/internal boards)
    Monitor and analyse score card data & actions
    Execute Run the Bank advisory & support activities for internal talent acquisition leaders
    Facilitate BAU operations execution for Demand, Capacity Planning, Resource Planning and utilisation, Financial Planning/tracking, Hiring, Movement, Talent, Performance and Compensation process
    Consulting experience with a focus on operations management (Talent Acquisition/financial services experience desirable)

    Extensive relationship management experience and ability to interact efficiently with various stakeholders across different geographies at all organisational levels
    Strong project management and delivery skills or program implementation experience (Experience of managing large, complex and multi-location projects)
    Solutions driven and able to balance timely delivery with cost effectiveness and quality assurance
    Well-developed listening skills and credibility with leaders and senior internal stakeholders: possesses gravitas to lead conversations and influence outcomes
    We work hard to have a positive financial and social impact on the communities we serve.

    By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

    Generous holiday allowance starting at 27 days plus bank holidays; A discretional annual performance related bonus
    Private medical insurance packages to suit your personal circumstances
    Employee Assistance Program
    Pension Plan
    Paid Parental Leave
    Special discounts for employees, family, and friends
    Full time

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities.

    If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

    View the EEO Policy Statement .
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